Work in Portugal - Customer Operations / Italian Market (Accomodation from Day 1)

Cross Border Talents; Firenze; In loco; EUR 30.000 - 50.000; Tempo pieno

Descrizione del lavoro

A dynamic international company is seeking an Operations Customer Expert to join their customer service team in Lisbon. The role involves responding to customer inquiries, handling support tickets, and maintaining accurate records. Candidates should speak fluent Italian and enjoy working in a multicultural environment. This role offers attractive salary packages, including various allowances and health insurance.

Servizi

Health insurance from day one

Meal allowance

Potential productivity bonus

Competenze

• Fluent in Italian and English
• Strong communication skills
• Ability to work in a multicultural environment

Mansioni

• Respond to customer requests via email, chat, contact forms, and calls.
• Handle support tickets related to general queries, refunds, or incomplete services.
• Call users to speed up case resolution and improve communication.

Descrizione del lavoro

Want to Relocate to Portugal?

We are looking for Italian-speaking talents who want to build a career in Customer Operations & International Support while working in a diverse, multicultural environment in Lisbon.

Position : Operations Customer Expert

Location : Lisbon, Portugal

Market : Italian-Speaking

Your Main Responsibilities

As part of the Customer Service Operations team, you will :

• Respond to customer requests via email, chat, contact forms, and calls
• Handle support tickets related to general queries, refunds, or incomplete services
• Call users to speed up case resolution and improve communication
• Perform back-office tasks that may involve outbound calls
• Conduct outbound calls to promote products, collect feedback, and support customer success
• Maintain accurate records using CRM tools
• Achieve performance goals and respect deadlines
• Provide operational feedback and elevate cases when needed

Salary Package With & Without Accommodation

Option 1 With Apartment (Company Housing Included)

Total Gross Cash Compensation : 1,050 / month

• Base salary
• Monthly holiday & Christmas allowances
• Meal allowance (7 per working day)
• Apartment benefit‑in‑kind (200 declared on payslip, tax‑free until 31 / 12 / 2026)
• Health insurance from day one
• Potential productivity bonus (performance‑based)

Option 2 Without Apartment (You Arrange Your Own Housing)

Total Gross Cash Compensation : 1,379.00 / month

• Base salary
• Monthly holiday & Christmas allowances
• Meal allowance
• Health insurance from day one
• Potential productivity bonus (performance‑based)

Training Information

• Schedule : 8 hours / day
• Training content includes system onboarding, customer management, product training & on‑the‑job practice
• Training allowance : 42.72 per day
• Payment is made only if training is fully completed

Working Conditions

• 40 hours / week + 1 hour lunch break
• 22 vacation days per year
• Italian holidays apply
• If you work on a Portuguese public holiday, you receive a compensation day
• Office located near Oriente / Moscavide stations (easy access by metro, bus, train)

Why Portugal?

A multicultural lifestyle, sunny climate, international work environment, career growth opportunities, and a great work‑life balance.

Want to apply or learn more? Feel free to message me!