Work in Portugal - Customer Care/Italian Market (Remote Job with Accomodation)!)

Cross Border Talents; Remoto; EUR 10.000 - 30.000; Tempo pieno

Descrizione del lavoro

A recruitment agency is seeking a Customer Support Representative for the Italian market. This remote job offers a salary of up to €1,000 per month plus performance bonuses, along with the option for accommodation at a low rent. Ideal candidates should be fluent in Italian with customer service experience. The role involves responding to customer inquiries, managing support tickets, and maintaining accurate records using CRM tools. Join a multicultural environment in Portugal with great work-life balance and career growth opportunities.

Servizi

Relocation support

Accommodation option

Performance bonus

22 vacation days per year

Competenze

• Fluent in Italian, both written and spoken.
• Experience in customer support or similar roles.
• Proficient in using CRM tools.

Mansioni

• Respond to customer requests via email, chat, and calls.
• Handle support tickets and improve communication.
• Maintain accurate records using CRM tools.

Conoscenze

Italian language proficiency

Customer service skills

CRM tools

Strumenti

CRM software

Descrizione del lavoro

Work in Portugal - Customer Care/Italian Market (Remote Job with Accomodation)!)

Venice, Metropolitan City of Venice, Italy

Job Openings Work in Portugal - Customer Care/Italian Market (Remote Job with Accomodation)!)

About the job Work in Portugal - Customer Care/Italian Market (Remote Job with Accomodation)!)

Want to Relocate to Portugal?

We are looking for Italian -speaking talents who want to build a career in Customer Operations &

International Support while working in a diverse, multicultural environment in Lisbon.

Position: Customer Support Representative
Location:Remote in Portugal
Market: Italian-Speaking

Your Main Responsibilities

As part of the Customer Service Operations team, you will:

• Respond to customer requests via email, chat, contact forms, and calls
• Handle support tickets related to general queries, refunds, or incomplete services
• Call users to speed up case resolution and improve communication
• Perform back-office tasks that may involve outbound calls
• Conduct outbound calls to promote products, collect feedback, and support customer success
• Maintain accurate records using CRM tools
• Achieve performance goals and respect deadlines
• Provide operational feedback and escalate cases when needed

Salary Package With & Without Accommodation

Whats Offered

• Salary:Up to1,000 +performance & complexity bonus gross/monthly (14 salaries per year)
• Relocation Support (exceptional, for candidates moving from abroad)

Accommodation Option:
Studio apartment in a company shared buildingfor up to 12 months
Rent: 280/month, all utilities included (deducted from payslip)

Working Conditions

• 40 hours/week + 1 hour lunch break
• 22 vacation days per year
• If you work on a Portuguese public holiday, you receive a compensation day

Why Portugal?
A multicultural lifestyle, sunny climate, international work environment, career growth opportunities, and a great work-life balance.

Want to apply or learn more? Feel free to message me!