Work in Portugal - Customer Care/Italian Market !)

Cross Border Talents; Venezia; Remoto; EUR 10.000 - 30.000; Tempo pieno

Descrizione del lavoro

A recruiting agency seeks a Customer Support Representative to assist Italian-speaking customers remotely from Portugal. Key responsibilities include responding to queries, managing support tickets, and conducting outbound calls. Ideal candidates should be fluent in Italian and possess strong communication skills. The role offers a competitive salary and relocation support if moving from abroad.

Servizi

Up to €1,000 monthly salary

Performance and complexity bonus

Relocation support

Studio apartment option for rent

Competenze

• Fluent in Italian to communicate effectively with customers.
• Experience in customer support or related fields is a plus.
• Ability to handle customer queries and maintain records.

Mansioni

• Respond to customer requests via email, chat, and calls.
• Handle support tickets for queries and refunds.
• Conduct outbound calls for product promotions and feedback.
• Maintain records using CRM tools.

Conoscenze

Customer service skills

Excellent communication

Fluent in Italian

CRM knowledge

Descrizione del lavoro

Want to Relocate to Portugal?

We are looking for Italian -speaking talents who want to build a career in Customer Operations &

International Support while working in a diverse, multicultural environment in Lisbon.

Position: Customer Support Representative
Location:Remote in Portugal
Market: Italian-Speaking

Your Main Responsibilities

As part of the Customer Service Operations team, you will:

• Respond to customer requests via email, chat, contact forms, and calls
• Handle support tickets related to general queries, refunds, or incomplete services
• Call users to speed up case resolution and improve communication
• Perform back-office tasks that may involve outbound calls
• Conduct outbound calls to promote products, collect feedback, and support customer success
• Maintain accurate records using CRM tools
• Achieve performance goals and respect deadlines
• Provide operational feedback and elevate cases when needed

Salary Package With & Without Accommodation

Whats Offered

• Salary:Up to1,000 +performance & complexity bonus gross/monthly (14 salaries per year)
• Relocation Support (exceptional, for candidates moving from abroad)

Accommodation Option:
Studio apartment in a company shared building for up to 12 months
Rent: 280/month, all utilities included (deducted from payslip)

Working Conditions

• 40 hours/week + 1 hour lunch break
• 22 vacation days per year
• If you work on a Portuguese public holiday, you receive a compensation day

Why Portugal?
A multicultural lifestyle, sunny climate, international work environment, career growth opportunities, and a great work-life balance.

Want to apply or learn more? Feel free to message me!