West Europe Field Service Coordinator-Scheduling & Billing

Altro; Genova; Ibrido; EUR 50.000 - 70.000; Tempo pieno

Descrizione del lavoro

A leading service firm is looking for a Field Service Coordinator to manage the coordination of service engineers and back-office activities for customers in Western Europe. The successful candidate will handle job bookings, service orders in Salesforce & SAP, invoicing, and timesheet management. This position offers an opportunity to play a crucial role in ensuring efficient operations and customer satisfaction while working in a dynamic service environment based in Italy or other locations in Europe.

Mansioni

• Coordinate work from engineer requests and throughout resulting job/work orders.
• Create job packs for Field Service Engineers.
• Create service orders in Salesforce & SAP.
• Ensure planning board is updated with live current data.
• File all information regarding dockings/jobs correctly.
• Handle credits & debits processes.
• Manage invoicing and billing.
• Manage weekly timesheets from FSEs and ensure correct information for finance.

Descrizione del lavoro

A leading service firm is looking for a Field Service Coordinator to manage the coordination of service engineers and back-office activities for customers in Western Europe. The successful candidate will handle job bookings, service orders in Salesforce & SAP, invoicing, and timesheet management. This position offers an opportunity to play a crucial role in ensuring efficient operations and customer satisfaction while working in a dynamic service environment based in Italy or other locations in Europe.