Warranty Claim Analyst

Dana Canada Corp.; Reggio Emilia; In loco; EUR 35.000 - 50.000; Tempo pieno

Descrizione del lavoro

A leading engineering company is seeking an experienced professional in Reggio Emilia to support warranty processes and enhance customer service. The successful candidate will have a technical background and 3-5 years of experience in industrial manufacturing, particularly in the automotive sector. Strong communication skills, self-motivation, and problem-solving abilities are essential for success in this role, with opportunities to advance in a collaborative environment.

Competenze

• 3-5 years minimum experience with warranty processes and exposure to industrial manufacturing.
• Experience with off-highway products/components preferred.
• Fluent in English; knowledge of additional languages is a plus.
• Familiarity with failure modes analysis methodologies like 8D discipline.

Mansioni

• Assist in establishing operating procedures and preventive maintenance programs.
• Verify compliance with Dana requirements at Service Center sites.
• Perform off-site warranty claims reviews as required.
• Support PSS Manager with field campaign management.
• Notify PSS Manager of any customer issues or trend changes.
• Apply Health, Safety, and Environmental procedures.

Conoscenze

Warranty processes

Communication skills

Time management

Problem-solving skills

Self-starter

Formazione

Technical degree/diploma in industrial or business disciplines

University bachelor's degree

Strumenti

MS Office

Dana system

Descrizione del lavoro

Position Summary

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Dana is a global leader in the supply of highly engineered driveline, sealing, and thermal-management technologies that improve the efficiency and performance of vehicles with both conventional and alternative-energy powertrains. Serving three primary markets – passenger vehicle, commercial truck, and off-highway equipment – Dana provides the world's original-equipment manufacturers and the aftermarket with local product and service support through a network of nearly 100 engineering, manufacturing, and distribution facilities.

Main Reposnsibilities

• Assist in establishing proper operating procedures and preventive maintenance programs for Service Centers and Customers.
• Perform assessment at Service Center’s site to verify if Dana requirements are applied as per OH Dana Guidelines for Service Centers.
• Complete off-site part/warranty claims reviews as required. Assist with returned material investigation as needed.
• Support PSS Manager in managing field campaigns at any region or site including preparing documentation (A3 technical info) to get financial approval from Management as needed.
• Support Quality Manager, as required, on managing DOA at customer site.
• Immediately notify PSS Manager of any customer issues or changes in claim trends to initiate appropriate corrective action investigation.
• Ensure, for the area under his/her responsibility, the full application of the Health and Safety and Environmental procedures.
• Ensure, for the area under his/her responsibility, the full application of the Quality System Procedures.

Job Position Requirements

Education: High school - Minimum Technical degree/diploma in industrial, business disciplines. University bachelor’s degree is a plus.

Professional background

• 3 - 5 years minimum experience with warranty processes and exposure to industrial manufacturing processes and/or corporate atmosphere. Automotive business is preferred.
• Experience with off highway products/components is preferred.
• Foreign languages (English is mandatory).
• Basic knowledge of failure modes analysis methodologies (i.e. 8D discipline, etc.). RED X knowledge is a plus.
• Strong computer skills (MSO & Internet). Dana system is an advantage.

Considered a plus:

• Other languages are a plus.
• REDX knowledge is a plus.

Soft Skills

• Strong verbal and written communication skills (Face to face, Phone & e-mail).
• Must be self-starter and able to work towards department goals with minimal supervision.
• Teamwork; able to work with people around even if not part of the usual/direct group of colleagues.
• Good time management; able to plan a schedule and get things done even with unexpected occurrences in-between.
• Flexible schedule. Must be able to travel and work extra hours where necessary.
• High analytical and problem-solving skills.

“If you are not contacted within 60 days after your application, the search should be considered filled. In compliance with law obligations and GDPR, your application could be considered for further opportunities aligned with you profile