Waiter / Waitress

Hyatt Corporation; Veneto; In loco; EUR 25.000 - 30.000; Tempo pieno

Descrizione del lavoro

A leading hospitality company located in Veneto, Italy is seeking a motivated Waiter/Waitress to join their team. The ideal candidate should have a passion for hospitality, providing exceptional guest service, and the ability to work both independently and in a team. Responsibilities include ensuring compliance with brand standards, assisting with outlet setup, and effectively communicating with guests. Competitive perks include a dynamic work environment and professional growth opportunities.

Servizi

Dynamic work environment

Positive workplace culture

Professional growth opportunities

Access to well-being resources

Employee benefits

Welfare package

Competenze

• Ability to deliver exceptional guest service at all times.
• Strong communication skills to handle inquiries and complaints.
• Knowledge of food and beverage items and recommendations.

Mansioni

• Ensure compliance with brand standards.
• Assist in setting up and maintaining the outlet.
• Interact positively with guests and colleagues.

Conoscenze

Attention to detail

Guest orientation

Teamwork

Independence

Descrizione del lavoro

Waiter / Waitress

Overview

Are you a motivated individual with strong attention to detail, guest oriented and with the ability to work in team but also independently? Do you have a passion for hospitality and keen to welcome and serve our guests letting guests discover venetian habits and culture? Then we are looking for you!

Responsibilities

• Ensure that minimum brand standards have been implemented.
• Work closely with other Outlet employees in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.
• Assist the Team Leader in setting up the assigned section of the outlet as efficiently as possible to increase speed and maximize productivity.
• Work in a supportive and flexible manner with other departments.
• Maintain par stocks of all equipment and guest supplies as required.
• Seat, take orders and serve food and beverage to guest according to the established sequence and procedures.
• Present menu, answer guest's enquiries and make suggestions regarding food, beverage and service to restaurant guests.
• Clear and reset counters or tables at conclusion of each course.
• Perform the function of cashier as required.
• Strictly adhere to all policies and procedures issued by the Finance with regard to cashiering and cash handling.
• Have a thorough knowledge and understanding of all food and beverage items in the menu and the ability to recommend Food and Beverage combinations and up-sell alternatives.

Customer service focus

• Ensure the delivery of brand promise and provide exceptional guest service at all times.
• Provide excellent service to internal customers in other departments as appropriate.
• Handle all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
• Maintain positive guest and colleague interactions with good working relationships.

Other Duties

• Attend and contribute to all training sessions and meetings as required.
• Maintain strong, professional relationship with the relevant representatives from competitor hotels, business partners and other organizations.
• Adhere to the hotel's rules and regulations and in particular, the policies and procedures relating to computer resources, fire, hygiene, health and safety.
• Ensure high standards of personal presentation and grooming.
• Respond to changes in the Food and Beverage function as dictated by the industry, company and hotel.
• Carry out any other reasonable duties and responsibilities as assigned.

What’s in it for YOU?

General Perks :

• A dynamic work environment with a supportive team
• A positive and inclusive workplace culture
• Room for professional growth and development in the F&B field
• A chance to develop and improve your skills
• Access to well-being resources and support for a healthy work-life balance
• Hyatt's employee's benefits
• Welfare package