User Experience Researcher (Bangkok-based, Relocation provided)

Agoda; Remoto; EUR 63.000 - 81.000; Tempo pieno

Descrizione del lavoro

A leading global travel platform is seeking a User Experience Researcher to oversee end-to-end research processes, impacting product strategy and customer experience. The ideal candidate will possess a master's degree, 7+ years of experience, and a strong ability in both qualitative and quantitative research methods. This full-time role is based in beautiful Bangkok, Thailand, with generous relocation support. The position is ideal for dynamic individuals who thrive in a collaborative and innovative environment.

Servizi

Generous relocation package

International work experience

Dynamic work environment

Competenze

• Master's in Computer Science or relevant field.
• 7+ years in consumer-facing domains.
• Comfortable with planning and analyzing research.

Mansioni

• Lead end-to-end research activities.
• Evaluate and challenge research requests.
• Collaborate across teams to drive insights.

Conoscenze

User-centered design methods

Qualitative research

Quantitative research

Critical thinking

Communication skills

Formazione

Master's Degree or equivalent experience

Strumenti

Survey Software

Descrizione del lavoro

User Experience Researcher (Bangkok-based, Relocation provided)

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About Agoda

At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world. Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide. No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us.

The online travel industry is an extremely dynamic and competitive space. Our aim is to deliver compelling designs that create a world-class customer experience. You will have a key role in defining the future of our products that reach millions of customers. Despite our size, we operate in a startup‑like environment.

Work in the heart of Asia. This is an amazing opportunity if you're looking for an exciting adventure abroad while expanding your international research capabilities. You get a chance to live in one of the most beautiful and most visited cities in the world! This position is open to worldwide candidates and we will assist you with a generous relocation package, ensuring a smooth transition to working and living in Bangkok.

UX Researchers own end-to-end planning, execution, analysis and reporting of research projects, and consistently achieve research outputs needed by Product teams to inform strategic decisions. The research findings impact Agoda's business success by informing Product teams regarding design or design process, end user experience, product direction, market strategy or similar.

Qualifications

• Master Degree or equivalent experience in Computer Science, Human Computer Interaction, Information Science, Psychology, Social Science, or any related field
• 7+ years of relevant experience in consumer-facing business domains
• Very comfortable with planning, scoping, conducting, analyzing and communicating research
• Experience with qualitative and user-centered design methods (individual and group interviews, diary studies, direct observation, think-aloud usability testing, etc.)
• Experience with quantitative research (metrics, survey design, response effects, sampling, crosstabs, and statistical concepts, etc.)
• Experience evaluating, negotiating, and working with external research vendors
• Ability to describe user problems and business opportunities to a variety of stakeholders using both quantitative and qualitative data
• Demonstrates critical thinking beyond business requests
• Great storyteller and communicator, able to speak fluently to business people, designers, engineers and other stakeholders (in English)
• Enjoys collaborative work in a dynamic, data-driven and creative environment

Responsibilities

General Role Expectations

• Demonstrates critical thinking beyond explicit business requests
• Functions independently in all operational research tasks
• Leads core end-to-end research activities – including driving research objectives, hypotheses, methodology, execution, analysis, and communication

Research Skills

• Good judgment when evaluating research opportunities, e.g. importance, urgency, and impact for team
• Ability to reasonably challenge details of research requests and propose solid research solutions
• Strong project execution with existing skills while constantly expanding own breadth and depth of abilities
• Knowledge of approaches for both quantitative and qualitative research, effectively triangulating findings, methods, and theories with others
• Application of tools and inspection methods to quantify the value and efficiency of research
• Ability to adopt and adapt well-established methods according to product/project situations, and innovate new methods in collaboration with more senior researchers
• Knowledge of or ability to quickly learn key software tools common in the field (e.g. for surveys, diary studies, analysis)
• Knowledge of data compliance and ethics in all activities

Collaboration

• Drives cross-discipline/department collaboration via research insights/activities
• Collaborates efficiently with other researchers and other disciplines, with clear commitments in case of shared ownership
• Demonstrates excellent communication skills; tailors communication style for different audiences, concise and to the point, open to taking input and feedback

Research Community Contributions

• Contributes to the research community in one or more ways – sharing work/methodologies, coaching and/or mentoring other core or junior researchers, screening of research candidates

Discover More About Working At Agoda

• Agoda Careers https://careersatagoda.com
• Facebook https://www.facebook.com/agodacareers/
• LinkedIn https://www.linkedin.com/company/agoda
• YouTube https://www.youtube.com/agodalife

Equal Opportunity Employer

At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.

We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.

Disclaimer

We do not accept any terms or conditions, nor do we recognize any agency’s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Information Technology

Industry

Technology, Information and Internet

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