Ticketing & Revenue Manager I Originals

Balich Wonder Studio; Milano; In loco; EUR 35.000 - 50.000; Tempo pieno

Descrizione del lavoro

An entertainment company based in Milano is seeking a Ticketing & Revenue Manager to oversee ticketing operations and revenue strategies for Originals productions. The ideal candidate should have 3–6 years of experience in ticketing or sales operations, familiar with relevant ticketing systems. This role involves monitoring sales performance, preparing reports, and collaborating effectively with marketing teams. Excellent Italian and English communication skills are required to ensure smooth operations and enhance audience experiences.

Competenze

• 3–6 years experience in ticketing, sales operations or revenue support.
• Experience in live entertainment, theatre, events or culture sectors.
• Familiarity with ticketing systems such as TicketOne, Eventim, Dice, Fever.
• Excellent knowledge of Italian and English.
• Availability to work flexibly during show launch and opening.

Mansioni

• Support the setup and management of ticketing systems for Originals productions.
• Monitor sales performance and analyze sales data.
• Collaborate with Marketing for alignment between campaigns and ticket availability.
• Prepare periodic reports on sales, occupancy, conversion and revenue.
• Contribute to continuous improvement of ticketing and distribution processes.

Conoscenze

Ticketing systems & sales platforms

Data analysis and reporting

Pricing, promotions and revenue support

Expertise in Excel / Google Sheets

Strumenti

TicketOne

Eventim

Dice

Fever

Descrizione del lavoro

Role

Ticketing & Revenue Manager – Originals

Mid Level (3–6 years of experience). Reports to: Marketing Director. Location: Milano.

Responsibilities

• Ticketing Operations & Setup
  • Support the setup and management of ticketing systems for Originals productions.
  • Configure events, revivals, ticket categories, pricing tiers, promotions and discount codes.
  • Ensure alignment between ticketing system, show calendar and venue operations.
• Sales & Performance
  • Monitor sales performance (daily sales, occupancy, pacing).
  • Analyze sales data to identify trends, criticalities and optimisation opportunities.
  • Support implementation of dynamic pricing and promotional strategies.
• Coordinating with Marketing & Sales
  • Collaborate with Marketing for alignment between campaigns and ticket availability.
  • Support Marketing Director in managing groups, corporate, OTA and reseller relationships.
  • Ensure correct application of ticketing and revenue management policies.
• Reporting & Analytics
  • Prepare periodic reports on sales, occupancy, conversion and revenue.
  • Contribute to the building of cross-IP monitoring dashboards.
  • Support data‑driven decision making for the Originals team strategy.
• Process & Customer Experience
  • Help define and manage ticketing policies (refund, exchange, customer flow).
  • Collaborate with Operations and FOH to ensure a smooth audience experience.
  • Contribute to continuous improvement of ticketing and distribution processes.
• Performance Indicators (KPI)
  • Occupancy rate and sales pacing.
  • Accuracy of ticketing setup.
  • Conversion rate and promotional performance.
  • Quality and timeliness of reporting.
  • Support revenue objectives achievement.

Requirements

• Seniority & Background: 3–6 years experience in ticketing, sales operations or revenue support.
• Experience in live entertainment, theatre, events or culture sectors.
• Familiarity with ticketing systems such as TicketOne, Eventim, Dice, Fever or similar.
• Excellent knowledge of Italian and English.
• Interest in live entertainment and ticketed shows.
• Availability to work flexibly during show launch and opening.

Key Competencies

Technical Competencies

• Ticketing systems & sales platforms.
• Data analysis and reporting.
• Pricing, promotions and revenue support.
• Expertise in Excel / Google Sheets.

Cross‑Functional Competencies

• Attention to detail and precision.
• Organisational skills and priority management.
• Collaborative attitude and cross‑team work.
• Result orientation and customer focus.
• Operational and analytical problem solving.