Technical Support Engineer

Chint Pvstar; Bardi; In loco; EUR 35.000 - 50.000; Tempo pieno

Descrizione del lavoro

A leading photovoltaic solutions provider in Italy is seeking a Technical Support Specialist to provide comprehensive pre-sales, during-sales, and post-sales technical support. The ideal candidate should have at least 2 years of experience in the photovoltaic industry, particularly with household systems, and a Bachelor's degree. This role involves customer interactions, training development, and on-site support as needed.

Competenze

• At least 2 years of experience in the photovoltaic industry, ideally in household systems.

Mansioni

• Provide pre-sales technical support and training to clients.
• Collaborate with sales to address technical queries during negotiations.
• Offer on-site support during installation when needed.
• Resolve post-sales technical quality issues and improve training materials.

Conoscenze

Understanding of operational principles

Customer requirement analysis

Training material development

Installation guidance

Issue resolution

Formazione

Bachelor's degree

Descrizione del lavoro

Responsibilities

Understanding of the operational principles, functions, installation processes, and knowledge of key products like photovoltaic storage systems, inverters, batteries, and brackets.

Pre-Sales Technical Support

• Understanding customer requirements and providing comprehensive pre-sales technical support.
• Collaborating with the sales team during client negotiations to address technical queries.
• Clarifying customers' technical issues in the project's early stages, including on-site technical surveys when necessary.
• Developing and refining pre-sales training materials, and delivering both online and offline technical training to clients.

During-Sales Technical Support

• Enhancing training materials related to installation processes and providing relevant training to clients, both online and offline.
• Offering on-site guidance during installation as needed.

Post-Sales Technical Support

• Promptly addressing technical quality issues raised in customer complaints.
• Resolving queries about product usage, maintenance and replacement, including on-site support when necessary.
• Improving post-sales operation and maintenance training materials, and providing related training to customers, both online and offline.

Qualifications

• At least 2 years of experience in the photovoltaic industry, preferably with practical experience in household photovoltaic storage systems.
• Bachelor's degree