Technical Service Engineer - Italy

JR Italy; Pordenone; In loco; EUR 35.000 - 55.000; Tempo pieno

Descrizione del lavoro

A leading technology company is seeking a Technical Service Engineer based in Pordenone, Italy. The role involves delivering expert technical support, conducting training sessions, and managing RMA requests. Ideal candidates will have an engineering degree and at least 3 years of relevant experience. Fluency in Italian and English is essential.

Competenze

• 3+ years of experience in technical support or engineering.
• Fluent in Italian and English, both written and spoken.
• Ability to travel nationally and occasionally internationally.

Mansioni

• Deliver expert technical support to customers and partners.
• Conduct training sessions for installers and internal teams.
• Manage RMA requests efficiently.
• Collaborate with sales for technical expertise in projects.
• Prepare technical proposals and product presentations.

Conoscenze

Technical support

Engineering communication

Customer service orientation

Solution-driven approach

Market trend awareness

Formazione

Engineering degree in Electrical Engineering or related field

Descrizione del lavoro

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Technical Service Engineer - Italy, pordenone

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EU work permit required:

Yes

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Job Reference:

5236510091053629440337135

Job Views:

5

Posted:

27.08.2025

Expiry Date:

11.10.2025

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Job Description:

Work Responsibility:

• Deliver expert, solution-driven technical support to our professional customers and partners.
• Conduct engaging training sessions to empower installers and internal teams.
• Manage RMA requests with speed and precision to keep customer satisfaction high.
• Drive service optimization, improving response times, parts usage, and cost-efficiency.
• Track and report service KPIs to ensure continuous improvement.
• Collaborate with the sales team to provide technical expertise during customer meetings and project planning.
• Prepare compelling technical proposals, system designs, and product presentations.
• Ensure all technical solutions meet local regulatory and grid requirements.
• Monitor local market trends and share insights with R&D, product, and marketing teams.
• Support our presence at trade shows, technical workshops, and partner events.
• Provide hands-on support during on-site installations and commissioning when needed.

Requirements:

• Based in Italy with the ability to travel nationally and occasionally internationally.
• Engineering degree in Electrical Engineering or a related field (renewable energy specialization is a plus).
• 3+ years of experience in technical support, engineering, or field services, preferably in the solar, energy, or electrical sectors.
• Technically skilled, solution-oriented, and a natural communicator with a customer-first mindset.
• Adaptable and proactive, comfortable working in a fast-paced, international environment.
• Fluent in Italian and English, both written and spoken.