Technical Instructor - Sales & Service,Thermal Management EMEA

Vertiv Co; Tognana; In loco; EUR 35.000 - 50.000; Tempo pieno

Descrizione del lavoro

A global technology company in Veneto, Tognana is seeking a Technical Instructor to design and deliver Thermal Management courses. The role involves working with various teams to set training priorities, creating comprehensive training materials, and effectively delivering learning experiences. Furthermore, the Technical Instructor will maintain the training area and engage in unconventional educational activities. This position offers an opportunity to nurture and grow a network of local Trainers.

Mansioni

• Design Thermal Management courses and deliver learning experiences.
• Work with Business Units to agree on training objectives.
• Define and prepare training materials covering thermal product portfolio.
• Create learning paths according to audience type.
• Deliver First Responder Trainings for Customers.
• Conduct training sessions in various formats.
• Deliver Train the Trainers sessions.
• Maintain the Tognana Training Area and demo units.
• Participate in unconventional educational activities.

Descrizione del lavoro

Job Summary

As Technical Instructor, you will design Thermal Management courses and deliver effective and complete learning experiences to Vertiv Technical Sales, Vertiv Sales, Vertiv Customer Engineers, Distributors and Customers. Moreover you will be nurturing and continuously growing the network of the Academy Thermal Management Local Trainers.

Key Duties & Responsibilities

• Work with Thermal Management and Service Business Units to agree on training priorities and learning objectives as well as to ensure continuous technical handover from Global Training team and from regional Engineering;
• Define the contents of Technical courses, working with the Global Training team; where appropriate, drive the activities of a technical committee in order to collaboratively make decisions and approve training content and material;
• Define, prepare and update the training material covering the thermal product portfolio: online theoretical material and tests, multimedia tools, procedures, residential classroom material and practical exercises, final tests; trainer's additional material and teaching notes; support the creation of TKO documentation;
• Create specific learning paths according to audience type (Sales, Technical Sales, Customer Engineers), gathering different needs and expectations, working together with senior members of each team for promoting knowledge and experience sharing.
• Create and deliver First Responder Trainings for Customers.
• Successfully and effectively deliver training sessions in blended learning: remote self-learning, residential classroom, final exams and diploma ceremony; if needed, deliver courses in other training centres or sites;
• Deliver Train the Trainers sessions and the local Trainer's Accreditation process;
• Maintain the Tognana Training Area and the demo units at their best for welcoming students and providing effective and complete training experiences; support local trainers for their relevant Training Areas set up and accreditation;
• Participate in unconventional educational activities (outdoor etc).