Strategic CSM, EMEA: Enterprise Adoption & Health

Medium; Remoto; EUR 70.000 - 100.000; Tempo pieno

Descrizione del lavoro

A leading technology company in Emilia-Romagna is seeking a Strategic Customer Success Manager for EMEA. This role involves driving product adoption and ensuring value for a portfolio of enterprise customers. Ideal candidates will have at least 5 years in customer success within B2B SaaS, managing accounts over $2m in ARR. Benefits include unlimited PTO, fully paid family leave, and substantial professional development support.

Servizi

Unlimited Paid Time Off (PTO)

Generous education budget

10-year exercise window for stock options

Competenze

• 5+ years of experience in customer success in B2B SaaS.
• Experience managing accounts exceeding $2m in ARR.
• Ability to communicate complex concepts clearly.

Mansioni

• Drive product adoption and retention with upmarket customers.
• Manage a portfolio of 20 enterprise customers.
• Tailor solutions to meet specific customer needs.

Conoscenze

Customer success experience in B2B SaaS

Managing strategic accounts

Strong communication skills

Detail-oriented

Product adaptability

Descrizione del lavoro

A leading technology company in Emilia-Romagna is seeking a Strategic Customer Success Manager for EMEA. This role involves driving product adoption and ensuring value for a portfolio of enterprise customers. Ideal candidates will have at least 5 years in customer success within B2B SaaS, managing accounts over $2m in ARR. Benefits include unlimited PTO, fully paid family leave, and substantial professional development support.