Store Director

Bvlgari; Milano; In loco; EUR 70.000 - 90.000; Tempo pieno

Descrizione del lavoro

A luxury retail brand is seeking a Store Director to lead its flagship store in Milan. The successful candidate will oversee sales objectives, ensure an exceptional client experience, and develop a high-performing team. Candidates should have at least 5 years of luxury retail leadership experience, fluency in Italian and English, and strong financial management skills. This role is pivotal in driving operational excellence and fostering client relationships.

Competenze

• At least 5 years of experience in luxury retail leadership.
• Proven ability to coach and develop teams.
• Fluency in Italian and English.

Mansioni

• Lead the store to achieve sales objectives.
• Ensure a seamless client experience.
• Oversee store operations and stock management.

Conoscenze

Coaching

Sales strategy

Team motivation

Client relationship management

Financial management

Networking

Strumenti

Microsoft Office

Salesforce

Beanstore

SAP

Descrizione del lavoro

Overview

Bulgari Italia is looking for a Store Director to manage its flagship store in Via Montenapoleone and its store at Rinascente Milano. Reporting to the Italy Retail Director, the selected candidate will lead the store team to ensure a meaningful, memorable, and seamless client experience, acting as a coach, strategist, and entrepreneur with a client-centric philosophy.

Responsibilities

• Act as a Brand Ambassador, inspiring trust, commitment, and client-centric excellence, and leading by example
• Lead the store to achieve and exceed sales objectives and meet store / business KPIs, spending most of the time on the floor
• Drive team motivation and engagement, share the strategy and vision of the brand, encourage innovation and collect best practices; ensure smooth organization of the teams (front, back, and care services)
• Coach and develop the teams by observing and providing constant feedback
• Partner with Sales Trainers in identifying training needs and deploying action plans
• Develop clienteling strategies : recruit new clients, host in-store events, leverage digital tools, and nurture store portfolio while strengthening relationships with key clients
• Ensure a seamless and consistent client experience in-store and remotely, following the brand’s selling experience and hospitality
• Oversee all store operations, including stock management, adherence to visual merchandising guidelines, store upkeep, safety, and optimal functionality
• Stay informed on market trends, competition, and omnichannel initiatives; use insights to drive the business

Qualifications

• At least 5 years of relevant experience in a comparable luxury retail leadership role
• Proven ability to coach, motivate, and develop a high-performing team
• Ability to leverage networks by cultivating key industry relationships and knowledge of local marketing and media partners
• Strategic thinking with the ability to make sound decisions and implement appropriate actions
• Proven ability to drive operational excellence in a luxury retail environment
• Strong financial management skills, including budget oversight and revenue generation
• Fluency in Italian and English
• Knowledge of Microsoft Office (Excel, Word, PowerPoint) and ability to gain proficiency in store operation applications (Beanstore, Salesforce, SAP)
• Additional attributes : Networking, Ownership, Influence, People Development, Team Management, Impact Driven, Growth Mindset, Brand Sensitivity, Proactivity