Staff Solutions Engineer

Kong Inc.; Milano; In loco; EUR 80.000 - 100.000; Tempo pieno

Descrizione del lavoro

A leading developer of cloud API technologies is seeking an experienced individual to support field sales and enhance client understanding of their platform. This role requires over 7 years of experience in software or sales engineering management, strong communication skills, and familiarity with cloud computing technologies. Candidates should be enthusiastic about working in a fast-paced startup culture. The position is primarily focused on building trusted relationships with customers and creating essential technical documentation.

Competenze

• 7+ years of experience in software or sales engineering management.
• Strong understanding of cloud computing trends and open-source models.
• Ability to lead discussions with Product Managers, Engineers, and Executives.

Mansioni

• Support field sales and customer understanding of the Kong platform.
• Grow trusted client relationships across the sales lifecycle.
• Create technical documentation for implementations and services.

Conoscenze

Technical communication

Customer relationship management

Team coordination

Technical documentation

Sales support

Cloud computing understanding

Docker and Kubernetes

API and CI/CD frameworks

Descrizione del lavoro

Are you ready to power the World’s connections?

If you don’t think you meet all of the criteria below but are still interested in the job, please apply. Nobody checks every box - we’re looking for candidates that are particularly strong in a few areas, and have some interest and capabilities in others.

What You’ll Be Doing

• Support field sales in helping customers understand the value of the Kong API / Connectivity Management platform
• Understand customer requirements and how the Kong platform can help. Grow trusted client relationships throughout the entire sales lifecycle, from initial product reviews to production
• Support PoCs throughout the entire evaluation process
• Ensure 100% customer satisfaction across the assigned set of accounts
• Prioritise customer needs and coordinate with support, product, and engineering teams to help support customer needs
• Create technical documentation for DevOps, implementations, and services engagements
• Support top-of-funnel marketing by creating blogs, webinars, and participating in trade shows and field events.
• And any additional tasks required by the manager

What You’ll Bring

• 7+ years of software engineer and / or sales engineer management experience at a SaaS, Open Source or Enterprise Software company
• Solid understanding of cloud computing trends and open source business models
• You are a strong listener and communicator
• You can confidently lead a discussion with a group of Product Managers, Engineers, and Executives
• Enthusiasm for working in a high-profile, fast-paced startup culture
• Experience with Docker / Kubernetes and other cloud native platforms
• Experience with APIs, CI / CD automation frameworks and AI and LLM technologies.

About Kong

Kong Inc., a leading developer of cloud API technologies, is on a mission to enable companies around the world to become “API-first” and securely accelerate AI adoption. Kong helps organizations globally — from startups to Fortune 500 enterprises — unleash developer productivity, build securely, and accelerate time to market. For more information about Kong, please visit www.konghq.com or follow us on X @thekonginc.