Site Engagement & CRM Insights Analyst

Amazon; Milano; In loco; EUR 56.000 - 122.000; Tempo pieno

Descrizione del lavoro

A leading global ecommerce company seeks a Site Engagement Analyst to drive data analysis and reporting within the CRM team. The successful candidate will analyze customer journeys, improve engagement strategies, and develop metrics to measure effectiveness. This role requires at least 3 years of relevant experience, strong technical skills in data analysis tools, and a collaborative mindset to work across departments. The position is based in Milan, Italy, offering competitive compensation and a dynamic work environment.

Servizi

Medical, financial, and other benefits

Equity and sign-on payments depending on the position

Competenze

• 3+ years of business analyst, data analyst or similar role experience.
• Experience in Excel including VBA, pivot tables, array functions.
• Proven ability to drive results in a fast-paced environment.

Mansioni

• Analyze raw data sets and conduct deep dives into site data.
• Develop and track key customer metrics and KPIs.
• Partner with marketing teams to optimize customer communication.

Conoscenze

Data analysis

Customer journey mapping

CRM strategy

Collaboration across departments

Formazione

Bachelor's degree or equivalent

Strumenti

Excel

Tableau

SQL

Descrizione del lavoro

A leading global ecommerce company seeks a Site Engagement Analyst to drive data analysis and reporting within the CRM team. The successful candidate will analyze customer journeys, improve engagement strategies, and develop metrics to measure effectiveness. This role requires at least 3 years of relevant experience, strong technical skills in data analysis tools, and a collaborative mindset to work across departments. The position is based in Milan, Italy, offering competitive compensation and a dynamic work environment.