Senior Technical Support Engineer

CHINT PVSTAR; Milano; Remoto; EUR 35.000 - 50.000; Tempo pieno

Descrizione del lavoro

A growing renewable energy company is seeking a Solution Sales / Technical Support Engineer to support customers across the full sales cycle. The role is remote and requires fluency in English and Italian along with experience in the photovoltaic industry. Responsibilities include technical support during all stages of the sales process, training clients, and delivering workshops.

Servizi

Remote work with flexible arrangements

Direct exposure to strategic sales in the European PV market

Competenze

• Minimum 2 years of experience in the photovoltaic industry with a preference for household PV storage systems.
• Strong passion for cross-functional collaboration.

Mansioni

• Understand customer requirements and provide comprehensive technical support.
• Collaborate with the sales team during negotiations, addressing technical queries.
• Respond promptly to customer technical issues and complaints.

Conoscenze

Fluent in English

Fluent in Italian

Knowledge of photovoltaic storage systems

Strong interpersonal skills

Descrizione del lavoro

Overview

About Us PVSTAR Europe is expanding its presence across Europe, delivering cutting-edge photovoltaic and storage solutions. We are looking for a Solution Sales / Technical Support Engineer to join our growing European team, supporting customers across the full sales cycle – from pre-sales to post-sales.

Location

Location: Remote (Italy, preferably Lombardy or Emilia Romagna, within 1–2 hours from Bologna – future logistics hub)

Department

Department: Europe Marketing Center (direct reporting to Head of Sales, Europe)

Work Mode

Work Mode: Remote / No fixed office

Responsibilities

Pre-Sales Technical Support

• Understand customer requirements and provide comprehensive technical support.
• Collaborate with the sales team during negotiations, addressing technical queries.
• Conduct on-site technical surveys when needed.
• Develop and deliver pre-sales training materials (online & offline).

During-Sales Technical Support

• Refine installation training materials and deliver client training sessions.
• Provide on-site installation guidance when necessary.

Post-Sales Technical Support

• Respond promptly to customer technical issues and complaints.
• Support customers with product usage, maintenance, and replacement.
• Deliver O&M training (online & offline).
• Host technical workshops, seminars, and support trade fair exhibitions.

Internal Technical Support

• Provide technical and quality training for internal employees in Europe.

Qualifications

• Fluent in English and Italian.
• Knowledge of photovoltaic storage systems, inverters, batteries, and mounting brackets.
• Minimum 2 years of experience in the photovoltaic industry (household PV storage systems preferred).
• Strong interpersonal skills with a passion for cross-functional collaboration.

Why Join Us?

• Work remotely with flexible arrangements.
• Be part of an international, fast-growing solar & storage business.
• Direct exposure to strategic sales in the European PV market.

Equal Employment Opportunity

PV STAR is committed to providing all employees with an equal and respectful working environment, free from intimidation, exploitation, or discrimination. No employee shall be discriminated against based on race, ethnicity, religion, gender, age, sexual orientation, disability, or any other protected status, in any employment practices including hiring, promotion, compensation, or work assignment.