Senior Technical Support Engineer

CHINT PVSTAR; Ancona; Remoto; EUR 50.000 - 70.000; Tempo pieno

Descrizione del lavoro

An innovative solar energy company is seeking a Solution Sales / Technical Support Engineer to support customers throughout the sales cycle. This remote role involves pre-sales, during-sales, and post-sales technical support, with a focus on photovoltaic systems. Candidates should be fluent in English and Italian and possess a minimum of 2 years' experience in the photovoltaic industry. Join an international team and contribute to a growing market.

Servizi

Work remotely with flexible arrangements

Exposure to strategic sales in European PV market

Competenze

• Minimum 2 years of experience in the photovoltaic industry, preferably with household PV storage systems.
• Passion for cross-functional collaboration.

Mansioni

• Provide pre-sales technical support by understanding customer requirements.
• Conduct training sessions and provide on-site installation guidance.
• Respond to customer technical issues and deliver O&M training.
• Provide internal technical and quality training for employees.

Conoscenze

Fluent in English

Fluent in Italian

Knowledge of photovoltaic storage systems

Strong interpersonal skills

Descrizione del lavoro

Overview

PVSTAR Europe is expanding its presence across Europe, delivering cutting-edge photovoltaic and storage solutions. We are looking for a Solution Sales / Technical Support Engineer to join our growing European team, supporting customers across the full sales cycle – from pre-sales to post-sales. Location: Remote (Italy, preferably Lombardy or Emilia Romagna, within 1–2 hours from Bologna – future logistics hub). Department: Europe Marketing Center (direct reporting to Head of Sales, Europe). Work Mode: Remote / No fixed office.

Responsibilities

• Pre-Sales Technical Support: Understand customer requirements and provide comprehensive technical support. Collaborate with the sales team during negotiations, addressing technical queries. Conduct on-site technical surveys when needed. Develop and deliver pre-sales training materials (online & offline).
• During-Sales Technical Support: Refine installation training materials and deliver client training sessions. Provide on-site installation guidance when necessary.
• Post-Sales Technical Support: Respond promptly to customer technical issues and complaints. Support customers with product usage, maintenance, and replacement. Deliver O&M training (online & offline). Host technical workshops, seminars, and support trade fair exhibitions.
• Internal Technical Support: Provide technical and quality training for internal employees in Europe.

Qualifications

• Fluent in English and Italian.
• Knowledge of photovoltaic storage systems, inverters, batteries, and mounting brackets.
• Minimum 2 years of experience in the photovoltaic industry (household PV storage systems preferred).
• Strong interpersonal skills with a passion for cross-functional collaboration.

Why Join Us?

• Work remotely with flexible arrangements.
• Be part of an international, fast-growing solar & storage business.
• Direct exposure to strategic sales in the European PV market.

Equal Employment Opportunity PV STAR is committed to providing all employees with an equal and respectful working environment, free from intimidation, exploitation, or discrimination. No employee shall be discriminated against based on race, ethnicity, religion, gender, age, sexual orientation, disability, or any other protected status, in any employment practices including hiring, promotion, compensation, or work assignment.