Senior Connect Architect - Cloud Contact Center Pro

Amazon; Milano; In loco; EUR 80.000 - 120.000; Tempo pieno

Descrizione del lavoro

A global technology company is seeking a Senior Connect Specialist in Milan to manage Amazon Connect solutions and drive customer success in contact center transformation. The ideal candidate has over 10 years of technical specialist experience, deep knowledge of AWS services like Amazon Connect, and strong customer-facing skills. This role requires collaboration with sales and support teams to architect secure solutions that meet customer needs. The position offers a competitive salary and focuses on technical leadership and customer engagement.

Competenze

• 10+ years of experience as a technical specialist with customer-facing experience.
• Hands-on experience with architecting and automated provisioning.
• Knowledge of contact center concepts including IVR and ACD.

Mansioni

• Collaborate with AWS teams to design and implement AWS environments.
• Define and deliver on-site professional services engagements.
• Lead engagements for distributed computing solutions involving AWS services.

Conoscenze

Technical leadership

Solution design

Customer engagement

Implementation

Knowledge sharing

Formazione

Bachelor's degree in Computer Science or related field

Strumenti

Amazon Connect

AWS AI/ML services

CRM systems (e.g., Salesforce)

Descrizione del lavoro

A global technology company is seeking a Senior Connect Specialist in Milan to manage Amazon Connect solutions and drive customer success in contact center transformation. The ideal candidate has over 10 years of technical specialist experience, deep knowledge of AWS services like Amazon Connect, and strong customer-facing skills. This role requires collaboration with sales and support teams to architect secure solutions that meet customer needs. The position offers a competitive salary and focuses on technical leadership and customer engagement.