Senior Client Advisor - Chinese Speaker

DOLCE&GABBANA; Milano; In loco; EUR 35.000 - 50.000; Tempo pieno

Descrizione del lavoro

A prestigious luxury brand in Milan is seeking a dynamic Senior Client Advisor - Chinese Speaker. The role involves delivering personalized client experiences, managing relationships, and enhancing the in-store environment in a luxury retail setting. Ideal candidates have proven experience in luxury retail and fluency in Chinese, Italian, and English. This full-time position offers the chance to represent a renowned brand and engage with an exclusive clientele.

Competenze

• Proven experience in a client advisory role within luxury retail.
• Strong organizational and multitasking skills.
• Excellent interpersonal and communication skills.
• Fluency in Chinese, Italian, and English.

Mansioni

• Provide clients with expert guidance and personalized attention.
• Elevate the in-store experience with bespoke service.
• Collaborate with the team to maintain a welcoming environment.
• Serve as a brand ambassador with deep product knowledge.
• Strategically manage client relationships using CRM tools.

Conoscenze

Client advisory in luxury retail

Organizational skills

Interpersonal skills

Fluency in Chinese

Fluency in Italian

Fluency in English

Descrizione del lavoro

Overview

Join to apply for the Senior Client Advisor - Chinese Speaker role at DOLCE&GABBANA

We are seeking a dynamic and passionate Senior Client Advisor - Chinese Speaker to represent our prestigious brand in the heart of Montenapoleone’s luxury district. You will play a key role in delivering personalized, impeccable client experiences that reflect the highest standards of our brand and foster lasting relationships with an exclusive clientele.

Your Contribution to the Role

• Provide clients with expert guidance and personalized attention, ensuring a seamless and exceptional shopping experience that drives sales and loyalty.
• Elevate the in-store experience by delivering high-touch, bespoke service aligned with the brand’s luxury standards and anticipating clients’ needs.
• Collaborate with the team to maintain an elegant and welcoming environment, ensuring smooth operations and impeccable product presentation.
• Serve as a brand ambassador by demonstrating deep product knowledge and storytelling skills to engage and inspire clients.
• Strategically manage client relationships using CRM tools to enhance retention and acquisition through proactive and personalized outreach.
• Continuously assess personal and boutique performance to identify opportunities for growth and contribute to achieving individual sales targets.
• Support and inspire colleagues by sharing best practices and fostering a culture of excellence and collaboration.
• Assist in maintaining the boutique’s premium environment through attention to visual merchandising, stock organization, and general upkeep.

What You Bring To The Team

• Proven experience in a client advisory role within luxury retail
• Strong organizational and multitasking skills with a proactive, solution-oriented approach.
• Excellent interpersonal and communication skills, with the ability to build rapport and motivate clients and colleagues alike.
• Fluency in Chinese, Italian and English.
• Deep understanding of luxury client expectations and the nuances of delivering an exceptional service experience.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Consulting, Information Technology, and Sales

Industries

• Retail Apparel and Fashion and Retail Luxury Goods and Jewelry