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Senior Barista

Ralph Lauren

Serravalle Scrivia

In loco

EUR 25.000 - 30.000

Tempo pieno

Oggi
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Descrizione del lavoro

A global lifestyle brand is seeking a Senior Barista in Serravalle Scrivia, Italy. This entry-level full-time position involves coordinating café operations, supervising baristas, and ensuring customer satisfaction. Ideal candidates will have strong communication and leadership skills, with the ability to create a welcoming atmosphere. You will drive sales and maintain high standards of beverage quality and service. This role offers a unique opportunity to work in a premium setting and enhance your management skills.

Competenze

  • Good communication and leadership skills are essential.
  • Create a vibrant and welcoming atmosphere for all customers.
  • Ability to train and set standards for baristas.

Mansioni

  • Coordinate day-to-day operations of the café.
  • Drive sales to meet monthly targets.
  • Supervise and lead barista team.
  • Monitor customer satisfaction and manage complaints.
  • Prepare high-quality coffees and beverages.

Conoscenze

Good communication skills
Leadership skills
Creating a welcoming atmosphere
Training standards for baristas
Handling customer complaints
Descrizione del lavoro
Senior Barista – Ralph Lauren

Company – Ralph Lauren Corporation is a global leader in premium lifestyle products across apparel, accessories, home, fragrances and hospitality. For more than 50 years the brand has built a distinctive image recognized worldwide.

Location – Serravalle Scrivia, Piedmont, Italy.

Responsibilities
  • Coordinate day-to-day operations of the café, managing workflow and staff schedules.
  • Ensure adherence to company guidelines and support the manager as needed.
  • Drive sales and average transaction value (ATV) to meet monthly targets.
  • Maintain a safe, clean work environment and follow audit and AP standards.
  • Supervise, motivate, and lead barista team.
  • Monitor customer satisfaction, manage complaints and resolve issues.
  • Educate staff on resolving customer issues and delivering excellent service.
  • Greet customers and deliver outstanding service.
  • Prepare coffees and other beverages to a high standard of taste and quality.
  • Make recommendations to customers and answer any questions.
  • Coordinate orders with other baristas to ensure a smooth customer experience.
  • Manage orders for stock and coffee supplies.
  • Maintain and update hygiene audit records (e.g., temperature control, fridge records).
  • Maintain and clean coffee bar area; organize service as needed.
  • Monitor and maintain hygiene and cleaning standards.
  • Nurture friendly relationships with customers to increase loyalty and boost reputation, providing a Ralph’s Coffee experience.
Qualifications
  • Good communication and leadership skills.
  • Create a vibrant and welcoming atmosphere for all customers.
  • Train and set standards for baristas.
  • Handle customer complaints with professionalism and tact when manager is not present.
Job Information
  • Seniority level: Entry level
  • Employment type: Full-time
  • Job function: Management and Manufacturing
  • Industries: Retail Apparel and Fashion
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