SAP Incident Delivery Manager

Hitachi Energy; Milano; In loco; EUR 70.000 - 90.000; Tempo pieno

Descrizione del lavoro

A global technology leader seeks an experienced SAP Incident Delivery Manager in Milan. This role involves overseeing the incident management process, ensuring quick resolution and compliance with SLAs. The ideal candidate will have at least 8 years of SAP AMS experience along with strong communication and analytical skills. You will work in a dynamic environment that values diversity and collaboration. Attractive benefits and growth opportunities are offered alongside a full-time contract.

Servizi

Competitive benefits

Training budget

Growth opportunities

International experience

Work for industry leader

Competenze

• Minimum 8 years of experience managing SAP AMS portfolio.
• Proven experience in Incident Management or IT service management.
• Proficiency in spoken & written English language is required.

Mansioni

• Lead the end-to-end lifecycle of incidents from detection to resolution.
• Coordinate efforts across support teams to ensure swift resolution.
• Facilitate post-incident reviews and implement corrective actions.

Conoscenze

Communication skills

Interpersonal skills

Analytical mindset

Problem-solving skills

Formazione

Bachelor's or Master’s degree

Strumenti

Service Now

Power BI

Descrizione del lavoro

Join to apply for the SAP Incident Delivery Manager role at Hitachi Energy

To growing SAP CoE, we are looking for an SAP Service Delivery Manager to lead the end‑to‑end lifecycle of incidents, from detection and logging to resolution and closure, ensuring adherence to agreed SLA.

How You’ll Make An Impact

• Act as the primary point of contact for incident communication and provide timely updates to affected users, management, and other stakeholders.
• Monitor incident queues, elevate issues as necessary, and coordinate efforts across support teams to ensure swift resolution.
• Triage, lead and facilitate major incidents ensuring timely resolution as per the agreed SLA.
• Facilitate post‑incident reviews to identify underlying causes and implement corrective actions to prevent future occurrences.
• Continuously evaluate and improve incident management processes, tools and workflows.
• Ensure incidents are resolved efficiently to restore normal service operations as quickly as possible.
• Responsible to ensure compliance with applicable external and internal regulations, procedures, and guidelines.
• Live Hitachi Energy’s core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.

Your Background

• Education & experience: Bachelor's or Master’s degree preferred. Minimum 8 years of experience managing SAP AMS portfolio. SAP Functional or ABAP experience is a must.
• Area experience: Proven experience in Incident Management, IT service management (ITSM) or a related role. Good experience of SAP/ERP processes.
• Soft skills: Excellent communication and interpersonal skills. Ability to work under pressure and handle multiple priorities.
• Hard skills: Analytical mindset with problem solving skills.
• Tools experience: Experience with incident management tools (e.g., Service Now, Power BI).
• Language experience: Proficiency in both spoken & written English language is required.

More About Us

Hitachi Energy is a global technology leader that is advancing a sustainable energy future for all. We serve customers in the utility, industry and infrastructure sectors with innovative solutions and services across the value chain. Together with customers and partners, we pioneer technologies and enable the digital transformation required to accelerate the energy transition toward a carbon‑neutral future.

We employ more than 40,000 people in 90 countries who work with purpose every day and use their different backgrounds to challenge the status quo. We welcome you to apply today and be part of a global team that appreciates a simple truth: Diversity + Collaboration = Great Innovation.

http://www.hitachienergy.com/

We Offer

• Contract: Contract of employment
• Benefits: We pride ourselves on offering a holistic range of competitive benefits to support your financial, physical and mental wellbeing and personal development. We want you to truly thrive with us, in work and out. We can provide more information during the recruitment process.
• Growth possibility: training budget & training platform, changing role within organization
• Possibility to gain experience in international environment
• Possibility to work for industry leader in green energy solution

Recruitment Process

• Screening with recruiter
• Meeting with manager
• Offer

We are committed to full transparency and compliance with all legal requirements, ensuring that every candidate knows exactly what to expect at each stage of the recruitment process. Once the process is successfully completed, we will share detailed information about financial conditions and benefits with the selected candidate. Before signing the employment contract, you will receive all remaining details of the offer, giving you the time and space to review everything carefully.*

• Applicable only for Poland location align with local law regulations

Hitachi Energy is a global technology leader in electrification, powering a sustainable energy future through innovative power grid technologies with digital at the core. Over three billion people depend on our technologies to power their daily lives.

With over a century in pioneering mission‑critical technologies like high‑voltage, transformers, automation, and power electronics, we are addressing the most urgent energy challenge of our time – balancing soaring electricity demand, while decarbonizing the power system.

Headquartered in Switzerland, we employ over 50,000 people in 60 countries and generate revenues of around $16 billion USD. We welcome you to apply today.

Seniority level

Mid‑Senior level

Employment type

Full‑time

Job function

Management and Manufacturing

Industries

Appliances, Electrical, and Electronics Manufacturing and IT Services and IT Consulting

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