Sales & Service Specialist - Boutique Padova

Join; Lazio; In loco; EUR 30.000 - 40.000; Tempo pieno

Descrizione del lavoro

A luxury retail company in Lazio is seeking a Sales & Service Specialist to manage after sales service and assist clients with inquiries, reservations, and complaints. The ideal candidate should be fluent in Italian and English, with a background in customer service. Responsibilities include resolving customer issues and managing special orders. The company values flexibility and teamwork in high-paced environments, making this role essential for delivering exceptional client experiences.

Competenze

• Experience in operations or customer service, preferably in retail.
• Excellent communication skills with a focus on customer service.
• Flexibility, dynamism, and ability to work in a high-paced environment.

Mansioni

• Manage after sales service and be the client contact.
• Resolve customer issues efficiently through communication.
• Assist with complaints, appointment requests, and special orders.

Conoscenze

Fluency in Italian

Fluency in English

Customer service orientation

Problem solving

Team player mentality

Formazione

Bachelor’s degree, preferably in fashion or linguistics

Strumenti

Excel

IT tools

Descrizione del lavoro

Role Overview

The Sales & Service Specialist is the main contact between customers and the store, managing the after sales service, assisting clients with queries, reservations, and complaints in accordance with the excellence of Hermès developing and delivering the most memorable journey for clients, embodying the brand values to provide heartfelt and bespoke attention to customers.

Main Responsibilities

• Be the contact for clients and manage the after sales service;


• Efficient communication and problem solving to help finalize and find a solution to client issues;


• Handle all relevant customer services managing complaints, appointment requests, special and personalized orders, reservations and wishes, remote sales, etc.;


• Evaluate customer requests received and proactively suggest alternative solutions when appropriate;


• Control the logistic process of the product;


• Be aware of company procedures and systems and ensure compliance;


• Be in partnership with sales team to optimize and simplify back-office procedures for customer requests;


• Support CRM activities and the correct updating of customer information.

Profile

• Bachelor’s degree, but not mandatory, preferably with a fashion / linguistic focus;


• Fluency in Italian and English. A third language will be considered an advantage;


• Professional background: experience in an operations and / or customer service position, preferably in the retail boutique;


• Proficient with Excel / IT tools;


• Professionalism, enthusiasm, dynamism, ease of integration and teamwork complete the profile.

Hermès Culture & Values

Hermès engages positive and passionate people who own the following requirements: Excellent interpersonal and communication skills, with a customer service orientation; Team player mentality to build meaningful relationships and ability to work autonomously; Availability, flexibility and dynamism to function in a high-pace environment; Determined to be part of a people centric retail project, for which is required vocation for human values, passion and a strong aesthetic sense.

In Hermès diversity of experience and perspectives create a better work environment, we value, ensure and believe in gender equality, welcoming individuals of all backgrounds. Join the human adventure of Hermès! A creator, artisan and seller of high-quality objects since 1837, Hermès is an independent, family‑owned French house that employs nearly 25,185 people worldwide. Driven by its permanent entrepreneurial spirit and consistently high standards, Hermès cultivates the freedom and autonomy of each individual through responsible management. The company perpetuates the transmission of exceptional know-how through strong territorial anchoring that respects people and resources. Sixteen artisanal métiers feed the creativity of the house, whose collections are presented in over 300 stores around the world.