Retail Lead Associate (Reduced-Time), Customer Experience Operations

Amazon; Pisa; In loco; EUR 30.000 - 50.000; Part-time

Descrizione del lavoro

A leading global retailer in Pisa is seeking a Retail Lead Associate to enhance customer experience through effective engagement strategies. The successful candidate will manage inventory, provide leadership feedback, and ensure quality service in a fast-paced environment. A high school diploma and relevant experience in retail or customer service are required. This position involves flexible hours, with a pay rate starting at $18.35 per hour. Join us in a culture focused on respect, trust, and continuous improvement.

Competenze

• Must be 18 years of age or older.
• 1+ years in retail or customer-facing role.
• 1+ years in a leadership position or Amazon experience.

Mansioni

• Interact with customers using customer engagement strategies.
• Manage inventory through scanning, processing, and counting products.
• Provide peer-to-peer feedback and assist associates.
• Contribute to continuous improvement in customer experience.
• Maintain safety and quality standards.
• Adhere to flexible work hours.

Conoscenze

Customer engagement

Attention to detail

Prioritization

Adaptability

Formazione

High school diploma or equivalent

Descrizione del lavoro

Retail Lead Associate (Reduced-Time), Customer Experience Operations

Pay starts at $18.35 per hour with benefits available.

Reduced Time Hours: Average work between 30-39 hrs per week.

This role requires open availability Tuesday-Saturday between 3 : 45pm and 10 : 15pm.

As a Retail Lead Associate, you will be the face of Amazon and contribute to the culture based on customer obsession, trust, respect, integrity, continuous learning, and fun. You possess strong attention to detail, the ability to quickly prioritize tasks, willingness to learn new things, and a commitment to delighting our customers. You will assist with customer service operations and floor leader responsibilities.

Key job responsibilities

• Interact with customers by effectively using customer engagement strategies and model desired behavior for the rest of the team.
• Utilize inventory management systems to scan, process, and count product.
• Provide peer-to-peer feedback on processes and standards, serving as the escalation point to assist associate peers in solving customer issues, where appropriate.
• Contribute to continuous improvement of the customer experience and operations by participating in the development of best practices.
• Help identify and communicate barriers and trends that contribute to the customer and associate experience and support the manager in building a strong site culture.
• Work with a manager to maintain the physical safety and quality standards of the site.
• Work in a fast changing and ambiguous environment.
• Perform additional duties, as assigned.
• Work flexible hours including nights, weekends, and holidays.
• Lift up to 49 pounds, stand and walk during shifts lasting up to 12 hours, and frequently push, pull, squat, bend, and reach, as well as continuously climb and descend stairs.

About the team

Customer Experience Operations (CXO) is an exciting organization within Amazon specializing in delighting our customers with quality service in an ever-changing environment. Our goal is to go beyond assisting with customer orders. We strive to connect personally with our customers and uplift their lives – even if for just a few moments. We operate out of designated retail locations – where it’s convenient for our customers – helping facilitate the delivery and return of customer orders.

Basic Qualifications

• High school or equivalent diploma.
• Are 18 years of age or older.
• 1+ years retail or customer-facing, or 1+ years floor leader or other leadership, or 1+ years Amazon (Blue Badge / FTE) experience.

Preferred Qualifications

• Experience in training others.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. The base pay for this position ranges from $18.05 / hr in our lowest geographic market up to $24.65 / hr in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. This position will remain posted until filled. Applicants should apply via our internal or external career site.