Remote Junior Service Admin & Customer Support

SCIEX; Remoto; EUR 10.000 - 30.000; Tempo pieno

Descrizione del lavoro

A leading technology firm in Catania is seeking a Junior Service Admin Coordinator to support the EMEA Customer Service Team. This role involves liaising with customers to understand their service needs as well as coordinating with Field Service Engineers. The ideal candidate will have a High School diploma and strong communication skills in both English and Italian. Remote working arrangements are offered, promoting flexibility in the workplace.

Servizi

Health care program

Paid time off

Flexible working arrangements

Competenze

• Willingness to develop in a multicultural environment.
• C1 Level language skills in English and Italian.
• Prior experience in order administration is a plus.

Mansioni

• Basic collaboration with Field Service Engineers for service requests.
• Apply company policies for quote processing and invoicing.
• Manage and resolve customer complaints effectively.

Conoscenze

Interpersonal skills

Customer service orientation

Communication skills (English + Italian)

Formazione

High School diploma (A level) or equivalent

Strumenti

CRM System - Salesforce

CRM System - Oracle

Descrizione del lavoro

A leading technology firm in Catania is seeking a Junior Service Admin Coordinator to support the EMEA Customer Service Team. This role involves liaising with customers to understand their service needs as well as coordinating with Field Service Engineers. The ideal candidate will have a High School diploma and strong communication skills in both English and Italian. Remote working arrangements are offered, promoting flexibility in the workplace.