Remote Incident Manager — ITIL & Incident Response

Herzum Software S.R.L. Unipersonale; Remoto; EUR 40.000 - 60.000; Tempo pieno

Descrizione del lavoro

A leading IT consulting firm in Italy is seeking an Incident Manager to manage and coordinate the resolution of incidents remotely. The ideal candidate will possess 2-3 years of experience in IT Service Management and a strong understanding of ITIL processes. Responsibilities include ensuring timely service restoration and collaborating with teams to prevent incidents. This position requires strong communication skills in both Italian and English, along with experience using ITSM tools like ServiceNow and Remedy. Join a team focused on innovation and excellence.

Competenze

• 2-3 years of experience in Incident Management or IT Service Operations.
• Good understanding of ITIL framework and service management principles.
• Strong communication and stakeholder management skills.

Mansioni

• Manage and coordinate the resolution of incidents from detection to closure.
• Act as the primary point of contact for incident escalation and communication.
• Ensure timely restoration of services in line with SLAs and governance standards.

Conoscenze

Incident Management

ITIL framework

Communication skills

Stakeholder management

ITSM tools

Fluent in Italian

Good command of English

Strumenti

ServiceNow

Remedy

Descrizione del lavoro

A leading IT consulting firm in Italy is seeking an Incident Manager to manage and coordinate the resolution of incidents remotely. The ideal candidate will possess 2-3 years of experience in IT Service Management and a strong understanding of ITIL processes. Responsibilities include ensuring timely service restoration and collaborating with teams to prevent incidents. This position requires strong communication skills in both Italian and English, along with experience using ITSM tools like ServiceNow and Remedy. Join a team focused on innovation and excellence.