Provision of CIS systems administration Services (2)

Vector Synergy; Lentini; In loco; EUR 10.000 - 30.000; Tempo pieno

Descrizione del lavoro

A technology service provider is seeking a skilled individual for an IT service administration role in Sigonella, Italy. The ideal candidate will coordinate incident responses, ensure smooth operation of ICT services, and lead troubleshooting efforts. Responsibilities include managing resources and providing technical guidance to staff. A strong background in service tasks and professionalism in dealings with NATO personnel are essential. Interested candidates should reach out for more information.

Competenze

• Experience in responding to incidents and coordinating resources.
• Strong understanding of Systems Administration processes.
• Ability to troubleshoot assigned devices.

Mansioni

• Coordinate resources and incidents as per Service Level Agreements.
• Ensure ICT services and COTS software run according to standards.
• Lead troubleshooting efforts and provide technical guidance.

Conoscenze

Knowledge of service tasks

Professionalism in dealing with NATO staff

Ability to operate equipment

Descrizione del lavoro

Overview

Location: Sigonella, Italy

Security Clearance: NATO Cosmic Top Secret

Reference No: RFQ 2025-0286 / Sigonella

Skills, Knowledge, Experience Required

• Knowledge and experience in the nature of the tasks and activities of the Service;
• Courtesy and professionality in dealing with NATO and Purchaser’s staff;
• Ability to operate the equipment following the manufacturer’s requirements.

Duties/role

• In line with the current Service Level Agreement (SLA), carrying out timely allocation of resources and co-ordination of the response in the resolution of incidents, while providing advice on the investigation and diagnosis of problems, working with users, other staff and suppliers as appropriate. Managing any problems will need to done in accordance with agreed NCIA standards and procedures ;
• Ensuring that the day-to-day Systems Administration of the Software (SW) of the currently fielded ICT services and other locally installed COTS software are running well and according to SLA principles ;
• Leading troubleshooting efforts on assigned devices; while providing technical advice and guidance to other CSU staff on all aspects of systems supported by the cell.

Additional information: If you are interested, for further information, please contact the point of contact for this offer.

VECTOR SYNERGY sp. z o.o., ul. Marcelińska 90, 60-324 Poznań, NIP PL7811857270, REGON 301575740, KRS: 0000369575

Rejestr Przedsiębiorców KRS prowadzony przez Sąd Rejonowy Poznań – Nowe Miasto i Wilda w Poznaniu, VIII Wydział Gospodarczy KRS, kapitał zakładowy wynosi: 73.852,80 złotych wpłacony w całości, TEL [phone], FAX [phone], www.vectorsynergy.com , [e-mail]