Project Manager, Eu Deliver Service Partner (Dsp)

Amazon Italia Transport Srl; Milano; In loco; EUR 45.000 - 65.000; Tempo pieno

Descrizione del lavoro

A leading logistics company in Milan is seeking a Project Manager for the EU Delivery Service Partner program. The ideal candidate will have a background in project management and a strong ability to drive operational improvements. Responsibilities include collaborating with cross-functional teams, enhancing processes, and engaging stakeholders. Advanced proficiency in another EU language and relevant leadership experience are required for success in this role.

Competenze

• Degree in a relevant field is required.
• Master's degree is an advantage.
• Advanced proficiency in another EU language is required.
• Experience in leadership or supplier management roles.
• Hands-on approach with relevant experience in operations.
• Experience managing multiple projects under tight deadlines.

Mansioni

• Collaborate with EU DSP teams to improve daily processes.
• Lead operational improvements with cross-functional teams.
• Serve as a subject matter expert on DSP2.0 operations.
• Engage stakeholders to drive change.
• Implement best-in-class processes for DSP experience.

Conoscenze

Analytical thinking

Project management

Stakeholder engagement

Process improvement

Team collaboration

Problem-solving

Formazione

Degree

Advanced or master's degree

Strumenti

MS Office Suite (Word, Excel, Outlook)

Descrizione del lavoro

Overview

We are recruiting for a Project Manager, EU Deliver Service Partner (DSP) who will play a vital role in advancing Amazon’s unique culture and enabling the success of new DSP programme within the high-growth, fast-paced Logistics organization. This role will concentrate on providing support to our new Delivery Service Partners through customer obsession and a commitment to iterating and improving operational processes rolled out under our new DSP 2.0 programme. The role is based in-country but reports centrally into the rapidly expanding EU DSP Team. You will work in partnership with a wide variety of EU stakeholders, owning improvement initiatives to the programme. You must have a curious, analytical approach to operations and be comfortable leading change.

Key job responsibilities

• As an integral part of EU DSP Team, the Operational Improvement Manager focuses on the following deliverables :
• Work collaboratively with the EU DSP team and local DSP teams to iterate and improve on day to day processes
• Partner with cross-functional teams to lead the implementation of operational process improvement ensuring best practices and country specific views are reflected in product development with global partners
• Act as a first point of contact and SME on DSP2.0 operations for both Amazon logistics and our suppliers often getting fully involved in the operation and demonstrating a bias for action to solve problems quickly
• Lead change engaging key stakeholders at every point
• Take concept ideas and demonstrate an ability to distill into practical operational systems
• Ensure best in class processes and policies are embedded in the business to ensure the highest standards of DSP experience and engagement
• Undertake short-term improvement or deep dive projects as directed by the EU DSP Operational Improvement PM.

About the team

Amazon Logistics, or AMZL, handles ‘last mile’ delivery duties in partnership with third-party distribution businesses. We utilise creative thinking and continuous improvement initiatives to get millions of physical products into the hands of our customers. Our goal is to make our customers’ delivery experience as smooth as possible and roll out global delivery solutions.

Milan, MI, ITA

Qualifications

• A degree.
• Advanced or master's degree.
• Advanced proficiency in another EU language.
• Relevant experience working in EU or NA.
• Relevant experience in grass roots operations (not necessarily logistics), with a hands-on approach.
• Relevant experience in leadership or supplier management roles.
• Relevant experience of managing multiple projects and working to tight deadlines.
• Relevant experience in project management and administration: organization, managing details, keeping multiple tasks/projects on track, and managing change.
• Relevant experience working with the MS Office suite (Word, Excel, Outlook).