Professional Services Engineer

Forescout Technologies Inc; Roma; In loco; EUR 50.000 - 70.000; Tempo pieno

Descrizione del lavoro

A cybersecurity solutions company based in Rome is seeking a Forescout Professional Services Engineer to provide technical support and consulting services. The ideal candidate will have over 8 years of IT experience, a strong understanding of network hardware and operating systems, and excellent communication skills. This role involves engaging with customers to ensure successful deployments and satisfaction. Competitive compensation and growth opportunities are offered.

Servizi

Competitive compensation

Professional growth opportunities

Diverse and inclusive culture

Competenze

• 8+ years of experience in an IT-related field.
• Minimum 3 years with network hardware configuration.
• 3 years of significant experience with Windows and Linux systems.
• Experience with enterprise security software products.
• Excellent communication and organizational skills.
• CISSP and/or PMP certifications are a plus.

Mansioni

• Consult with customers on outcomes and challenges.
• Administer customer enterprise deployment of Forescout.
• Interface with support and R&D to resolve issues.
• Manage equipment installation and configuration.
• Create customer reports for project alignment.

Conoscenze

IT experience

Network hardware configuration

Windows operating system

Linux operating system

Enterprise security products support

Documentation skills

Communication skills

Customer orientation

Organizational skills

Scripting knowledge (shell, Perl, XML)

Formazione

Bachelor’s Degree in Computer Science or Engineering

Descrizione del lavoro

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What We Do

Managing cyber risk, together – Today the modern enterprise is an Enterprise of Things. We are on a mission to secure the Enterprise of Things with active defense by identifying, segmenting, and enforcing compliance of every connected thing in real-time and at scale. Our unified security platform enables enterprises and government agencies to focus on Zero Trust segmentation, IT/OT convergence, and OT/ICS innovation, all supporting our mission and us as we secure the world with our products. We are looking for resourceful individuals to collaborate as one team while ensuring a world-class customer experience. We are cyber-obsessed about addressing the world’s most challenging security problems. Innovation starts here, everyone’s ideas are valued, visionaries welcomed!

Role: Forescout Professional Services Engineer (PSE)

The PSE provides technical and consultative services to their assigned accounts to drive the adoption and maturation of the customers’ Forescout deployments. The role involves solving technical and process challenges to ensure customer success, understanding the customer environment (people, process, and technology), and supporting customer goals and use cases. The ultimate goal is to ensure solution success, customer satisfaction, and account renewal/expansion.

What You Will Do

• Consult with customers to determine outcomes, success criteria, and challenges. Develop and implement plans to close gaps and drive successful outcomes.
• Administer and mature customer enterprise deployment of the Forescout solution.
• Interface with Forescout Support and R&D to resolve technical issues.
• Define and create policies aligned with customer’s business requirements.
• Manage equipment installation and configuration at all locations, including lab environments.
• Manage Forescout software and hardware upgrades.
• Manage the Forescout solution in accordance with the customer’s business goals.
• Create customer reports to ensure project alignment and unity of effort.

What You Will Bring To Forescout

• 8+ years of experience in an IT-related field.
• Consultative experience designing and advocating for best-practice solutions.
• Minimum 3 years of experience with network hardware configuration.
• 3 years of significant experience with Windows and Linux operating systems.
• Experience deploying large-scale enterprise deployments/data centers.
• Experience supporting enterprise security software products such as firewalls, IPS, Anti-Virus, application firewalls, high availability solutions, network management systems, and virtual systems.
• Experience implementing complex software products involving multiple components.
• Ability to clearly document procedures.
• Working knowledge of shell, Perl, and XML scripting.
• Excellent communication skills, customer orientation, organizational skills, self-drive, and multitasking ability.
• Interpersonal skills and experience in demanding environments.
• Design and architecture experience is a plus.
• Technical support experience is a plus.
• Bachelor’s Degree in Computer Science, Engineering, or equivalent experience.
• ForeScout Certified Administrator (FSCA) and Engineer (FSCE) certifications are a plus.
• CISSP and/or PMP certifications are a plus.
• Self-motivated with a ‘can do’ attitude.
• Fluent in Italian and English.

What Forescout Offers You

Managing cyber risk, together – We are led by a visionary leadership team that encourages professional growth and development. We promote a diverse and inclusive culture fostering collaboration and innovation. Our team can make an impact on global security while working on cutting-edge technology. We offer competitive compensation and benefits. If you have a strong work ethic and are proactive, you will be recognized. We are in growth mode with many opportunities at Forescout.