Product Support Manager - Remote, Flexible Hours, Equity

Bending Spoons; Remoto; EUR 39.000 - 83.000; Tempo pieno

Descrizione del lavoro

A dynamic tech company in Milan is seeking a talented individual to ensure user satisfaction and provide valuable feedback for product improvement. You will connect with users, assist with issues, and champion a user-centric product philosophy. The role offers substantial growth opportunities, a collaborative work environment, and competitive compensation along with benefits. Candidates should excel in problem-solving, show ambition, and have proficiency in English.

Servizi

Flexible hours

Remote working

Health insurance

Learning and training support

Generous parental support

Yearly retreat

Competenze

• Ability to solve complex problems using first principles.
• Demonstrated ambition and initiative in responsibilities.
• Reliable team player with a supportive attitude.
• Fluent in reading, writing, and speaking English.

Mansioni

• Respond to user requests empathetically and helpfully.
• Promote a user-centric product approach.
• Identify issues and improve products based on feedback.
• Address product reviews to enhance user experience.
• Prepare FAQs and improve customer care documentation.

Conoscenze

Problem-solving ability

Ambition

Team spirit

Proficiency in English

Descrizione del lavoro

A dynamic tech company in Milan is seeking a talented individual to ensure user satisfaction and provide valuable feedback for product improvement. You will connect with users, assist with issues, and champion a user-centric product philosophy. The role offers substantial growth opportunities, a collaborative work environment, and competitive compensation along with benefits. Candidates should excel in problem-solving, show ambition, and have proficiency in English.