Product Manager – Service Execution

Alfa Laval; Monza; Ibrido; EUR 50.000 - 70.000; Tempo pieno

Descrizione del lavoro

A leading global technology company in Monza is seeking a Product Manager to lead the evolution of its One Service platform. The role involves collaborating with cross-functional teams to enhance service execution for over 2,000 users worldwide. Candidates should have strong business acumen and experience in stakeholder management, with familiarity in IFS solutions considered an advantage. The position requires excellent communication skills in English and may involve occasional travel.

Servizi

Bonus potential

Comprehensive benefits

International team collaboration

Competenze

• Strong understanding of service business and operations, ideally with hands-on experience in a global company.
• Able to evaluate complex business demands and make informed decisions.
• Experience with product management is valued but not essential.

Mansioni

• Lead the vision and roadmap for the service execution platform.
• Act as the main contact between business and digital/DevOps teams.
• Define and drive improvements based on user feedback and business priorities.

Conoscenze

Stakeholder management

Business acumen

English fluency

Strumenti

IFS Field Service Management

IFS Cloud

Descrizione del lavoro

Every day, we get opportunities to make a positive impact – on our colleagues, partners, customers and society. Together, we’re pioneering the solutions of the future and unlocking the full potential of precious resources. Trusted to act on initiative, we challenge conventional thinking to develop world‑leading technologies that inspire progress in vital areas, including energy, food, water and shipping.

As we push forward, the innovative, open spirit that fuels our 140‑year‑old start‑up culture and rapid growth also drives our personal growth. So, as we shape a more resourceful, less wasteful world, we build our careers too.

About the Role

Are you passionate about digital transformation and service excellence? We are looking for a Product Manager to lead the evolution of our One Service platform, supporting thousands of users worldwide. You will play a pivotal role in shaping the future of service execution, working at the intersection of business and technology.

Key Responsibilities

• Lead the vision and roadmap for our service execution platform.
• Act as the main point of contact between business (service centers, field service, sales, coordinators) and digital/DevOps teams.
• Collect, analyze, and prioritize business needs from a diverse, global stakeholder group.
• Define and drive improvements based on user feedback and business priorities, ensuring the platform supports the full-service execution process.
• Work closely with business, product owners, solution architects, UX specialists, and DevOps teams.
• Contribute to the evolution of product management methodologies and ways of working.
• Manage a platform with 2,000+ users globally, ensuring reliability.

Who You Are

• Strong understanding of service business and operations, ideally with previous hands‑on experience in a service organization in a global company.
• Able to evaluate complex business demands and make informed decisions.
• Skilled in stakeholder management, with the ability to explain solutions and decisions clearly.
• Experience with IFS Field Service Management or IFS Cloud is a plus; general digital solution knowledge required.
• Product management experience is valued but not essential if you have strong business acumen.
• Fluent in English; other languages are a plus.
• Based in Europe; proximity to a service center is advantageous; willingness to travel up to 20%.

What's in It for You

• Be central to our mission of growing and standardizing the service business.
• Influence and support a worldwide transformation in service operations.
• Work with a cross‑functional, international team.
• Salary and benefits tailored to your location, with bonus potential and comprehensive benefits.

We do not accept applications via email, due to General Data Protection Regulation (GDPR).

Please note that due to the upcoming holiday season the next steps of the recruitment process will be postponed to January 2026. We encourage you to submit your application as soon as possible.

We care about diversity, inclusion, and equity in our recruitment processes. To help us achieve this we apply Pymetrics assessments, and upon application you will be invited to play the assessment games. Playing the games is mandatory.

As part of our commitment to maintaining a safe and secure workplace, we conduct background checks on final candidates for this role.

We look forward to hearing from you soon!