Parts Specialist

O'Reilly Auto Parts; Sanza; In loco; EUR 27.000 - 35.000; Tempo pieno

Descrizione del lavoro

A leading retailer in automotive parts is seeking a Parts Specialist in Campania. The role emphasizes exceptional customer service and multitasking skills. Responsibilities include assisting customers, processing transactions, and managing inventory tasks. Ideal applicants have strong communication skills and familiarity with automotive parts. This is a full-time entry-level position with competitive compensation and growth opportunities.

Servizi

Competitive wages

Paid time off

Medical, dental & vision insurance

Tuition educational assistance

Opportunities for career growth

Competenze

• Ability to provide outstanding, friendly, and professional customer service.
• Must be able to multitask, handling customers on the phone and in the store at the same time.
• Fluency in multiple languages (Spanish highly desired).

Mansioni

• Follow and promote all company customer service programs.
• Greet retail/walk-in customers in a friendly manner.
• Assist managers and professional customers.
• Process exchanges and returns for credit.
• Address and resolve customer complaints.

Conoscenze

Customer service

Multitasking

Alphanumeric sequence matching

Formazione

ASE certification

Descrizione del lavoro

Parts Specialist

O'Reilly Auto Parts is looking for a Parts Specialist.

The Parts Specialist will provide all retail and installer customers with a high level of service and support store management in the accomplishment of assigned tasks.

Bilingual candidates encouraged to apply.

Responsibilities

• Follow and promote all company customer service programs, i.e. Hi-5, Low Price Guarantee, Rock the Call, Related Selling, Rock the Lot, etc.
• Promptly greet retail/walk-in customers in a friendly, courteous manner and assist them in their selection of merchandise.
• Assist managers and/or installer service specialists in serving professional customers as needed and directed.
• Complete assigned company training relevant to the position.
• Provide excellent service to customers calling the store on the phone by answering all calls according to company policy, accurately looking up parts and quote prices, recommending premium and related items, and offering the Low-Price Guarantee.
• Maintain and secure the cash drawer, accept cash and/or checks, accurately make change, and process credit card transactions.
• Process exchanges and returns for credit in a friendly manner and in accordance with company policies and procedures.
• Address and resolve customer complaints in a friendly manner.
• Assist with the completion of daily image maker and planogram updates, including freight receival, stocking shelves, fronting and facing, cleaning, etc.
• Perform various daily operational tasks, i.e., prepare new, core, and warranty merchandise returns to be shipped to the distribution center, assist with monthly stock adjustments, inventory cycle counts, etc.
• Operate brake lathe and other store test equipment after corresponding training is completed and company requirements are met.
• Perform various in-store services for customers (where state and local laws allow) – install wipers, test and charge batteries, test charging system, scan vehicle trouble codes, replace headlight capsules, etc.
• Occasionally drive a delivery vehicle to make deliveries when business needs dictate (Driving record must meet the company mandated driving eligibility requirements).
• All other duties as assigned.

Qualifications

• Required:
• Ability to quickly match alphanumeric sequences.
• Ability to provide outstanding, friendly and professional customer service.
• Must be able to multitask, handling customers on the phone and in the store at the same time.
• Desired:
• Familiar with automotive parts, cataloguing, weatherly index system, and automotive sales or service.
• ASE certification.
• Fluency in multiple languages (Spanish highly desired).

Total Compensation Package

• Competitive wages & paid time off.
• Stock purchase plan & 401(k) with employer contributions starting day one.
• Medical, dental & vision insurance with optional flexible spending account (FSA).
• Team member health/wellbeing programs.
• Tuition educational assistance programs.
• Opportunities for career growth.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Sales and Business Development

Industries

• Retail

Equal Opportunity Employer

O’Reilly Auto Parts is an equal opportunity employer. The Company does not discriminate on the basis of race, religion, color, national origin or ancestry (including immigration status or citizenship), sex, sexual orientation, gender identity, pregnancy (including childbirth, lactation, and related medical conditions), age (40 and over), veteran status, uniformed service member status, physical or mental disability, genetic information, or another protected status as defined by local, state, or federal law.

Qualified individuals with a disability may be entitled to reasonable accommodation under the Americans with Disabilities Act. If you require a reasonable accommodation during the application or employment process, please send an email to [e-mail] or call [phone] option , and provide your requested accommodation and position details.