Part-time Client Advisor (m/f/d) - Milan La Rinascente

RIMOWA; Milano; In loco; EUR 20.000 - 30.000; Part-time

Descrizione del lavoro

A luxury retail company in Milan is seeking a part-time Client Advisor to provide exceptional client service. The ideal candidate will engage with customers, handle consultations, sales, and repairs, and maintain relationships even after purchase. Fluency in Italian and English is essential, with additional languages being a plus. Attractive compensation includes profit-sharing, staff discounts, and extensive training. This entry-level role offers the opportunity to work within a renowned international environment and contribute to exciting projects.

Servizi

Competitive compensation

Profit-sharing system

Staff discount

Lunch tickets

Career development opportunities

Competenze

• Experience in the luxury sector is preferred.
• Passionate about consulting and customer experience.
• Ideally, additional language skills beyond Italian and English.

Mansioni

• Strengthen customer relationships through consultations.
• Perform consultations, sales, and minor repairs.
• Act as a point of contact for after‑sales topics.
• Ensure top-quality processing of repairs.

Conoscenze

Fluent in Italian

Fluent in English

Customer service

Sales skills

Descrizione del lavoro

Part-time Client Advisor (m/f/d) – Milan La Rinascente at RIMOWA

We are seeking a part‑time Client Advisor to join our team at Milan La Rinascente, starting from December 15, 2025, for a one‑year period. The role will focus on providing exceptional client service and support, particularly during store closing hours and on weekends.

Job Responsibilities

• Outgoing, customer‑focused, and an intuitive sense for Luxury: as the newest RIMOWA member, you’ll strengthen our customer relationships and continue to build them through first‑class consultations.
• With individual CRM goals, extensive product and repair training, you shine in all customer interactions – from consultation to sales to small repairs on site.
• The connection to our customers doesn’t end when they leave the store – as an after‑sales professional, you’ll continue to be a professional point of contact for all after‑sales topics.
• A travel companion for life – our iconic products are manufactured to the highest quality standards, a demand we also place on our repairs. You will be responsible for first‑class processing, from acceptance through communication with the responsible technical team to return to our customers.
• Profile: Your experience and skills. We are looking forward to your experience in the luxury sector, but also welcome you as a new starter in our team.
• For advising our international customers, you speak fluent Italian and English; ideally, you have additional language skills.
• The customer experience is important to you – you are passionate about consulting.
• Our offer: Competitive and attractive compensation with an additional profit‑sharing system; staff discount on our range of RIMOWA products; lunch tickets; an international and exciting environment within the LVHM Group; exciting projects and individual career development opportunities.

Additional Information

Celebrating our inclusive and diverse culture is core to RIMOWA’s DNA. We know that for our business to thrive, we depend on having diverse talent with a range of backgrounds, skills and capabilities in each of the countries in which we operate and to reflect our broad consumer base. We view diversity as one of the key enablers that helps our business to grow.

Seniority Level

Entry level

Employment Type

Part‑time

Job Function

Consulting, Information Technology, and Sales

Industry

Retail Luxury Goods and Jewelry