Operations Strategy Manager (Milan) Business Operations · Milan · Hybrid

Voi; Milano; In loco; EUR 50.000 - 70.000; Tempo pieno

Descrizione del lavoro

A leading micromobility company in Milan is seeking an Operations Strategy Manager to enhance city operations and improve performance across multiple locations. This role requires a structured and analytical individual who will define operations strategy, facilitate logistics management, and drive improvements in performance metrics. Candidates should possess a Bachelor’s degree and 3-5+ years of experience in operations or strategy, showing proficiency in both Italian and English. Join a fast-paced team dedicated to shaping sustainable mobility across Italy.

Servizi

Unlimited free Voi rides

Employee options programme

Collaborative workplace

Competenze

• 3-5+ years of experience in operations or strategy, ideally from consulting or a fast-paced environment.
• Full professional proficiency in Italian and English.
• Experience managing complex cross-functional projects.

Mansioni

• Define and shape operations strategy including logistics partner management.
• Drive high-quality data management for decision-making.
• Manage budgeting, forecasting, and performance tracking.

Conoscenze

Structured problem-solving

Data management

Analytical capability

Communication skills

Project management

Formazione

Bachelor’s degree in business, economics, engineering, or related field

Descrizione del lavoro

Operations Strategy Manager (Milan)

Take charge of multi-city operations, elevate performance, and drive meaningful impact as you help shape sustainable mobility across Italy with Voi.

YOUR MISSION AT VOI

As an Operations Strategy Manager, you will focus on the strategy, execution, and continuous improvement of our in‑field and warehouse operations across several Italian cities. You will support the fleet organisation in delivering operational excellence across set KPIs and ensure successful city launches and completion of long‑term improvement projects. In this role, you will collaborate closely with the local Fleet team, third‑party logistics providers (3PLs), central stakeholders, and other cross‑functional teams to drive business success across the region. This will include:

• Defining and shaping the operations strategy – including logistics partner management, workforce planning, and service design execution – and developing performance metrics and dashboards for in‑field operations.
• Driving high‑quality data management to enable strong decision‑making and improve performance across KPIs (e.g., backlog, cost per repair, repair efficiency, uptime).
• Owning budgeting, forecasting, and performance tracking to ensure efficient resource allocation and long‑term operational success.
• Managing cross‑functional operations projects to ensure successful implementation and sustainable impact across local teams.
• Contributing to city launches by coordinating planning and execution with local and central stakeholders.
• Acting as the main point of contact for 3PLs, managing relationships from sourcing to contract negotiation, and collaborating with Site Managers on performance monitoring and follow‑up.
• Supporting Site Managers on execution, acting as the bridge between central and local teams to continuously drive consistency and improvement across processes.
• Proactively identifying and implementing improvement opportunities to maximise efficiency, revenue, and overall success of our operations in the region.

WHAT YOU NEED TO EMBARK

We are looking for a structured, analytical, and strategic problem‑solver with the ability to drive progress independently, manage effective collaboration across diverse stakeholders, and adapt quickly to changing priorities. In addition to being professionally fluent in English, we believe the right person has:

• Full professional proficiency in Italian, as you will work daily with 3PL partners and local operational teams.
• Bachelor’s degree in business, economics, engineering, or a related field.
• 3‑5+ years of experience in operations or strategy, ideally from consulting or a fast‑paced environment.
• A proactive, optimistic, and hands‑on attitude, bringing positive energy and enthusiasm to the team.
• Strong sense of ownership and responsibility, with resilience in the face of challenges and setbacks.
• Excellent interpersonal and communication skills, with a genuine interest in building trustful, supportive relationships within the team and with stakeholders.
• Strong analytical capability with proficiency in data management, in‑depth data analysis, and delivering actionable insights.
• Experience managing complex cross‑functional projects and aligning local and central teams.
• Proven ability to translate data into strategic decisions, identify performance drivers, and implement improvements collaboratively.

Don’t meet every requirement? If you are excited about this role and our mission, and have relevant, transferable skills, we encourage you to apply – even if you don’t check every box.

WHY VOI?

Working at Voi is more than just a job; our People Promise includes a personal voyage where you will grow as a professional and be part of a team and culture that builds something meaningful for society. In addition to this, you’ll have the opportunity to:

• Join Europe’s #1 micromobility operator and one of the fastest‑growing scaleups.
• Get “skin in the game” through our employee options programme, and have a direct impact on Voi’s success in your market.
• Collaborate with inspiring, motivated, and fun colleagues towards a common goal.
• Unlimited free Voi rides.
• Join the micromobility revolution and help create sustainable cities made for living, free from noise and pollution.

Diversity Matters

As a Voiager, we offer you a friendly, collaborative and fast‑paced workplace where you can bring your whole self to work, regardless of gender, age, ethnicity, religion, disability or sexual orientation – and welcome applications from whoever you are, including veterans, those actively serving as a Reservist and their partners. What is most important to us is how you treat others and what skills and value you bring to our team. We believe that having a wide diversity of people with different backgrounds and perspectives within Voi is essential to our success in delivering the best user experience to our equally diverse user base. With employees from over 50 nationalities working within Voi, we believe we have made good progress but know we can still do more – therefore we discourage any photos, personal letters, or disclosure of any information that concerns other information than your professional experience.

Contact: Holmes Rasanen, Talent Acquisition Partner – Business Operations.