Operations Associate, Milan

Zoomcar; Milano; In loco; EUR 50.000 - 70.000; Tempo pieno

Descrizione del lavoro

A shared mobility company based in Milan is looking for an Operations Associate to enhance fleet operations and manage a warehouse team. The ideal candidate will have experience in operations, strong leadership skills, and fluency in English and Italian. This role offers the chance to shape the future of mobility in Milan, with a focus on operational excellence and team development.

Competenze

• 1-3 years of professional work experience, ideally in Operations.
• Experience leading teams preferred.
• Demonstrated expertise with the Milan region.
• Ability to work in an ambiguous environment.

Mansioni

• Hire, train, and coach Mechanics and Fleet Support positions.
• Build a compliant and efficient warehouse environment.
• Define new processes for operational excellence.
• Monitor KPIs for profitability and operational performance.

Conoscenze

Team leadership

Data analysis

Stakeholder management

Fluent in English

Fluent in Italian

Strumenti

Excel

Google Sheets

Tableau

SQL

Descrizione del lavoro

Location

Milan, Italy

Employment Type

Full time

Department

Operations

Lime is the world's largest shared electric vehicle company. We’re on a mission to build a future where transportation is shared, affordable and carbon-free. Our electric bikes and scooters have powered 700+ million rides in 250+ cities on 5 continents, replacing an estimated 150+ million car trips. Named a Time 100 Most Influential Company and Fast Company Brand That Matters, Lime continues to set the pace for shared micromobility globally.

We are looking for a data-driven, hands-on, entrepreneurial minded individual to join our Milan Operations team. As an Operations Associate, you will enhance our fleet, coordinate our teams in the warehouse and in the field, and be the local eyes and ears on the ground to understand the local needs of our riders. You will tackle challenges along our operational journey from the moment a vehicle arrives in our warehouse, until a customer ends their ride. This role is a great opportunity to be at the forefront of shaping the future of mobility in Milan, Italy.

The individual hired into this position must live within one hour from Lime’s Milan warehouse.

What You\'ll Do:

• Hire, train, and provide coaching to all levels of Mechanics and Fleet Support positions responsible for deploying and retrieving our shared electric vehicle
• Build a safe, compliant and efficient warehouse environment that supplies a fully operational fleet of vehicles for Milan
• Define new processes and best practices to drive operational excellence within the warehouse
• Partner cross-functionally on operations projects that result in identifying expansion opportunities within your region(s)
• Define and monitor KPIs that measure the profitability, revenue, and operational performance of your market(s)
• Provide complaint management and customer incidents investigation support
• Partner with the local Government Relations representative to manage key Legal, Regulatory and Safety issues
• Maintain positive relationships between customers, regulators/city officials, employees, and Lime management
• Collaborate with Engineering and Product teams to drive local initiatives for revenue growth

About You:

• 1-3 years of professional work experience; ideally 1+ year of experience within an Operations position
• Experience leading teams or groups preferred
• Demonstrated expertise with the Milan region and ability to anticipate operational needs and/or challenges within this area
• Grit and an entrepreneurial spirit with the ability to work in an ambiguous environment
• High-energy and sound decision maker with the ability to make data-based decisions with a cost focused mindset
• Fluent verbal and written English & Italian language skills
• Familiarity with Excel and Google Sheets (Tableau & SQL knowledge would be a bonus) with the ability to navigate and draw inference from data
• Excellent communication and stakeholder management skills

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If you want to make an impact, Lime is the place for you. Not sure if you meet all the qualifications? If this role excites you we encourage you to apply. Explore all opportunities on our career page.

Lime is an Equal Opportunity Employer, but that’s just the start. We believe different perspectives help us grow and achieve more. That’s why we’re dedicated to hiring and developing the most talented and globally diverse team – which includes individuals with different backgrounds, abilities, identities and experiences.Applicants who require a reasonable accommodation for any part of the application or hiring process can email [e-mail] for assistance.