Operations Assistant - Customer Service Department (12-month Fixed-term position)

Scalapay; Milano; Ibrido; EUR 30.000 - 40.000; Tempo pieno

Descrizione del lavoro

A leading fintech company in Milan seeks an experienced Operations Assistant for the Customer Service department. The position is a 12-month fixed-term contract that allows up to two days of remote work per week. Candidates should be fluent in both Italian and English, have at least 2 years of customer service experience, and possess strong communication skills. This role offers a competitive compensation package and the opportunity to work in an international environment focused on user experience and professional growth.

Servizi

Compensation package based on skills

Opportunities for professional growth

Supportive team environment

Competenze

• 2+ years of experience in a Customer Service department or equivalent.
• Fluent in both Italian and English (C1-C2).
• Willingness to adapt to different customer characters.

Mansioni

• Filter and distribute emails to the official company accounts.
• Interact with various departments to assign tasks.
• Archive and organize official documents.
• Reply to law enforcement requests regarding investigations.
• Collaborate with Administration to resolve merchant queries.
• Identify customer needs for satisfaction.
• Provide accurate information through appropriate methods.
• Engage customers proactively.

Conoscenze

CRM systems familiarity

Customer service experience

Native or near-native Italian and English

Strong customer orientation

Excellent verbal and written communication

Time management and prioritization

Basic computer applications proficiency

Formazione

High school diploma

Strumenti

Microsoft Windows

Google suite

Descrizione del lavoro

Role

At Scalapay, we’re shaping a culture with high standards, independent and critical thought, innovation, ownership, and continuous learning. We operate in a fast-moving, tech-driven environment, and we’re looking for people who thrive in change, think boldly, and take initiative.

If you’re ready to put your potential to the test in a hiring process designed to spotlight exceptional talent, this is your chance to stand out and grow with one of Europe’s most ambitious fintech teams.

We are looking for an experienced Operations Assistant for the Customer Service dept. to help us keep growing. This is a 12 month fixed-term, full time position based in our Milan office, where we expect to see you a minimum of three days per week, while the other two can be worked remotely, as per our smartworking policy.

You will

• Filter and distribute the emails received to the PEC and other official company emails;
• Interact with the customer service and legal department to identify the appropriate assignee;
• Archive and organise official documents from law enforcement agencies;
• Reply to the requests of investigation from law enforcement agencies, directly or in accordance with Legal and Compliance dept.;
• Collaborate with the Administration team to resolve merchant official queries and to help collect unpaid invoices;
• Identify and assess customers’ needs to achieve satisfaction;
• Provide accurate, valid and complete information by using the right methods/tools;
• Interact with the different departments on behalf of the customers;
• Take the extra mile to engage customers.

You’ll be great for this role if

• You are familiar with CRM systems and practices;
• You have worked for 2+ years in a Customer Service department or possess an equivalent experience;
• You speak both Italian and English at a native or near-native level (C1-C2 and any additional language - French/Spanish/Portuguese - is a plus);
• You possess strong customer orientation and ability to adapt/respond to different types of characters;
• You have excellent verbal and written communication skills;
• You know how to prioritize, and manage time effectively and are used to fast-paced environments;
• You hold a high school diploma;
• You are proficient with basic computer applications, such as Microsoft Windows and Google suite.

Why you should join Scalapay

• A compensation package based on skills and experience;
• International environment with significant challenges to be met every day;
• Lots of opportunities to work with a team of industry leaders who are focused on delivering products that offer exceptional user experiences;
• Personalized support to accelerate your professional growth and take ownership of the products you deliver: we want to help you grow!

Our Hiring Process

1) An initial chat with our Talent team;

2) An interview with the Hiring Manager to deep dive into your experiences and better understand your motivation;

3) A meet the team with colleagues from the departments you’ll interact with;

4) A final chat with Simone, our CEO.

We believe in the power of diversity: Scalapay is an Equal Opportunity Employer for any minority, disability, gender identity or sexual orientation.

Our description intentionally excludes unrelated boilerplate and form fields not necessary for evaluating the candidate’s fit for the role.