Multilingual Remote Crypto Chat Support Specialist

SupportYourApp; Milano; Remoto; EUR 50.000 - 70.000; Tempo pieno

Descrizione del lavoro

A dynamic trading platform is seeking a Chat Support Consultant to provide customer support in crypto trading. The role focuses on effective communication in both Japanese and English while handling inquiries and complaints via live chat. Candidates should have customer support experience in the financial services sector and a positive attitude. This position offers a flexible schedule and a fully remote work environment.

Servizi

Flexible schedule

Opportunity to work fully remotely

Good bonuses for referring friends

Paid intensive training and probation

Competenze

• 6–12 months of online customer support experience, preferably in crypto or financial services.
• Experience in live chat support and handling customer inquiries.
• Positive and responsible attitude.

Mansioni

• Provide efficient customer support in crypto trading via live chat, tickets, and email.
• Handle customer inquiries, order disputes, and appeals.
• Provide valid information and solutions to customer requests.

Conoscenze

Native Japanese

Strong English proficiency (minimum B2; C1 preferred)

Analytical skills

Problem-solving skills

Strumenti

CRM experience

Descrizione del lavoro

A dynamic trading platform is seeking a Chat Support Consultant to provide customer support in crypto trading. The role focuses on effective communication in both Japanese and English while handling inquiries and complaints via live chat. Candidates should have customer support experience in the financial services sector and a positive attitude. This position offers a flexible schedule and a fully remote work environment.