Milan Service Desk Manager — VIP & Global IT Lead

ION; Milano; In loco; EUR 40.000 - 80.000; Tempo pieno

Descrizione del lavoro

An established industry player is seeking a dynamic Team Lead to spearhead the opening of their Milan office. This role offers a unique chance to shape the support team while collaborating with global colleagues. The ideal candidate will have a solid background in software support, particularly in managing Windows and Mac environments, and will excel in providing VIP support. You'll be tasked with overseeing daily operations, leading a team, and implementing innovative solutions to enhance service delivery. If you're ready to take on a leadership role in a fast-paced environment, this opportunity is perfect for you.

Competenze

• 5-8 years of experience in software support roles.
• Strong knowledge of Windows and Mac operating systems.
• Experience with Microsoft Office Suite and Active Directory.

Mansioni

• Manage day-to-day operational activities and provide end-user support.
• Lead a team, approving leave and conducting regular meetings.
• Innovate solutions to streamline service desk processes.

Conoscenze

VIP Support

Video Conference Support

Windows OS

Mac OS X

Microsoft Office Suite

Active Directory

Problem Solving

Formazione

Bachelor's Degree in Computer Science or related field

Strumenti

Microsoft Teams

Intune

Azure AD

Powershell

Descrizione del lavoro

An established industry player is seeking a dynamic Team Lead to spearhead the opening of their Milan office. This role offers a unique chance to shape the support team while collaborating with global colleagues. The ideal candidate will have a solid background in software support, particularly in managing Windows and Mac environments, and will excel in providing VIP support. You'll be tasked with overseeing daily operations, leading a team, and implementing innovative solutions to enhance service delivery. If you're ready to take on a leadership role in a fast-paced environment, this opportunity is perfect for you.