Member Services Representative

Planet Fitness; Roma; In loco; EUR 30.000 - 50.000; Tempo pieno

Descrizione del lavoro

Join a dynamic team at a leading fitness center where you can enhance lives through exceptional customer service. As a Member Services Representative, you'll create a welcoming atmosphere for members and guests, ensuring they receive the highest level of support. Your role will involve greeting visitors, managing front desk operations, and addressing member inquiries with a positive attitude. This is a fantastic opportunity to work in a vibrant environment that promotes health and fitness, while contributing to a culture that values inclusivity and motivation. If you're passionate about helping others and ready to make a difference, this role is perfect for you.

Competenze

• Preferred background in customer service with a passion for fitness.
• Must be 18 years or older with strong listening skills.

Mansioni

• Provide exceptional customer service to members and guests.
• Handle front desk activities including member check-ins and tours.
• Maintain cleanliness and respond to member inquiries professionally.

Conoscenze

Customer Service Skills

Basic Computer Proficiency

Empathy

Problem Solving

Punctuality

Positive Attitude

Formazione

High School Diploma or equivalent

Descrizione del lavoro

The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.

Essential Duties and Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle all front desk related activities including:
  • Answer phones in a friendly manner and assist callers with a variety of questions.
  • Check members into the system.
  • New member sign-up.
  • Take prospective members on tours.
• Facilitate needed updates to member’s accounts.
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
• Assist in maintaining the neatness and cleanliness of the club.

Qualifications/Requirements

• Customer service background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude!
• Punctuality and reliability is a must.
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
• Strong listener with the ability to empathize and problem solve.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
• Must be 18 years of age or older.

Physical Demands

• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Must be able to occasionally lift up to 50 lbs.
• Will occasionally encounter toxic chemicals during shift.

JOIN THE CLUB.

Enhancing people’s lives with an affordable, high-quality fitness experience requires a team of inspiring, motivated and fun-loving go-getters. As one of the largest and fastest-growing franchisors and operators of fitness centers in the United States, Planet Fitness is just getting warmed up. We’re continuously seeking top talent to join us in cultivating the Judgement Free Zone and shaping the future of our brand.

Our member mission says it best: our product is a tool, a means to an end; not a brand name or a mold maker, but a tool that can be used by anyone. To use our product, members need to feel inspired and motivated. That’s where you come in. If you’re looking for a place where you can make a difference in a customer’s life, you’ve found it. Come to add your mojo to the Judgement Free Zone, but stay for the feeling that you’re making a difference on our Planet.

TO FIND YOUR PERFECT FIT, SEARCH FOR A CLUB OPPORTUNITY NEAR YOU.