Marketing Customer Support Representative (Italian & English)

Cross Border Talents; Venezia; In loco; EUR 50.000 - 70.000; Tempo pieno

Descrizione del lavoro

A customer support solution provider is seeking a Marketing Customer Support Representative fluent in Italian and English to provide B2B support. Responsibilities include product troubleshooting, managing customer queries via email and chat, and improving service quality. The ideal candidate will have strong communication skills and a problem-solving mindset. Compensation includes a base salary of €1,000 per month plus benefits such as health insurance and meal allowances, with relocation support available.

Servizi

Meal Allowance of €7.63/day

Health Insurance from day 1

Welcome Bonus conditioned on attendance

Competenze

• C1 level in Italian and B2 level in English are required.
• Strong communication skills for B2B support.
• Problem-solving abilities for product troubleshooting.

Mansioni

• Actively contribute to initiatives that improve service quality.
• Handle end-to-end product troubleshooting and advertiser support.
• Manage case volumes across email and chat channels.
• Own customer queries and drive resolution by collaborating with internal teams.
• Resolve generic, technical, and product-related issues.
• Ensure high Customer Satisfaction (CSAT) with clear communication.
• Maintain adherence to service level agreements (SLAs).
• Educate advertisers on product features and common issues.

Conoscenze

Strong communication skills

Problem-solving abilities

Customer-centric mindset

Descrizione del lavoro

Job Title

Marketing Customer Support Representative (Italian & English)

Location

Lisbon, Portugal (On-site)

Start Date

29 January 2026

Working Hours

Initial Schedule (Phase 1):

• Monday to Sunday
• Operating hours: 07:00 – 19:00
• Rotative shifts:
  • 07:00 – 16:00
  • 10:00 – 19:00

Later Phase (TBC by client):

• 24/7 Rotative Shifts
• 2 Rotative Days Off

Languages Required

• Italian: C1 / Native level
• English: B2 level or higher

Role Overview

You will provide B2B customer support to advertisers using the companys advertising products. The role focuses on product troubleshooting, advertiser education, and customer experience, delivered via email and chat channels.

This position requires strong communication skills, problem‑solving abilities, and a customer‑centric mindset.

Key Responsibilities

• Actively contribute to initiatives that improve service quality and overall user experience
• Handle end-to-end product troubleshooting and advertiser support
• Manage case volumes across email and chat channels
• Own customer queries and drive resolution by collaborating with internal Product Operations and Engineering teams
• Resolve generic, technical, and product‑related issues
• Ensure high Customer Satisfaction (CSAT) by providing timely updates and clear communication
• Maintain adherence to service level agreements (SLAs) and productivity targets
• Partner with internal technical specialists to educate advertisers on product features and common issues

Compensation & Benefits

• Base Salary: €1,000 (for 14 months)
• Meal Allowance: €7.63 / day
• Health Insurance: Available from day 1 (employee contributes monthly; free after 6 months of contract)
• Welcome Bonus: Paid over 12 months during the first year (conditional on <6% unjustified absenteeism in the month prior to payment)
• Retention Bonus: From December onwards, no retention bonus for Search Engine and Website Solutions projects

Note: Welcome Bonus is not part of the fixed salary and depends on meeting attendance conditions.

Relocation Support

If interested send me your English CV to [e-mail] email.