Marketing Customer Support Representative

Cross Border Talents; Napoli; In loco; EUR 50.000 - 70.000; Tempo pieno

Descrizione del lavoro

An international customer support firm is looking for a Marketing Customer Support Representative proficient in Italian and English. The successful candidate will focus on B2B customer support through email and chat, ensuring high levels of customer satisfaction. Responsibilities include troubleshooting product issues, managing queries across channels, and educating advertisers. The position offers a base salary of €1,000, meal allowances, health insurance, and potential bonuses for meeting performance metrics.

Servizi

Meal allowance of €7.63 per day

Health insurance from day 1

Relocation support

Competenze

• Italian at C1/Near-native level.
• English at B2 level or higher.

Mansioni

• Provide B2B customer support via email and chat.
• Handle end-to-end product troubleshooting.
• Collaborate with internal teams to resolve issues.
• Ensure high Customer Satisfaction (CSAT).

Conoscenze

Strong communication skills

Problem-solving abilities

Customer-centric mindset

B2B customer support

Descrizione del lavoro

Job Title

Marketing Customer Support Representative (Italian & English)

Location

Lisbon, Portugal (On-site)

Start Date

29 January 2026

Working Hours

Initial Schedule (Phase 1):

• Monday to Sunday
• Operating hours: 07:00 – 19:00
• Rotative shifts:
  • 07:00 – 16:00
  • 10:00 – 19:00

Later Phase (TBC by client):

• 24/7 Rotative Shifts
• 2 Rotative Days Off

Languages Required

• Italian: C1 / Native level
• English: B2 level or higher

Role Overview

You will provide B2B customer support to advertisers using the companys advertising products. The role focuses on product troubleshooting, advertiser education, and customer experience, delivered via email and chat channels.

This position requires strong communication skills, problem‑solving abilities, and a customer‑centric mindset.

Key Responsibilities

• Actively contribute to initiatives that improve service quality and overall user experience
• Handle end-to-end product troubleshooting and advertiser support
• Manage case volumes across email and chat channels
• Own customer queries and drive resolution by collaborating with internal Product Operations and Engineering teams
• Resolve generic, technical, and product‑related issues
• Ensure high Customer Satisfaction (CSAT) by providing timely updates and clear communication
• Maintain adherence to service level agreements (SLAs) and productivity targets
• Partner with internal technical specialists to educate advertisers on product features and common issues

Compensation & Benefits

• Base Salary: €1,000 (for 14 months)
• Meal Allowance: €7.63 / day
• Health Insurance: Available from day 1 (employee contributes monthly; free after 6 months of contract)
• Welcome Bonus: Paid over 12 months during the first year (conditional on <6% unjustified absenteeism in the month prior to payment)
• Retention Bonus: From December onwards, no retention bonus for Search Engine and Website Solutions projects

Note: Welcome Bonus is not part of the fixed salary and depends on meeting attendance conditions.

Relocation Support

If interested send me your English CV to [e-mail] email.