Maintenance On Site Customer Support Manager - Aeronautical Propulsion - Kuwait / Italy

Jefferson Wells; Piemonte; Ibrido; EUR 60.000 - 80.000; Tempo pieno

Descrizione del lavoro

A multinational aerospace company seeks a Maintenance On Site Customer Support Manager for Kuwait/Italy. Responsible for managing maintenance activities and on-site teams, ensuring compliance with airworthiness regulations, and liaising with customers. Ideal candidates will have a degree in Engineering or equivalent experience in aircraft maintenance, coupled with excellent problem solving and communication skills in both Italian and English. This role offers international exposure and potential career growth within the corporate group.

Competenze

• Bachelor’s degree in Aerospace / Mechanical Engineering or equivalent experience in maintenance.
• Fluent in written and spoken Italian and English.
• Knowledge of aviation regulations and KPI implications.

Mansioni

• Manage on-site teams and oversee maintenance activities.
• Ensure compliance with airworthiness regulations.
• Monitor program performance including cost, margin, revenues.

Conoscenze

Technical Reporting

Communications skills

Problem solving

Influencing skills

Knowledge of Health and Safety regulations

Fluent Italian

Fluent English

Formazione

Bachelor’s degree in Aerospace / Mechanical Engineering

High school diploma with maintenance experience

Strumenti

SAP

Descrizione del lavoro

Our Customer is a prestigious and structured Multinational Company, operating in the sector of design, production, maintenance and marketing of complex components and systems for the Aeronautical field.

For an increase in the Customer Support Department, it has entrusted us with the selection of the Maintenance On Site Customer Support Manager – Aeronautical Propulsion - Kuwait / Italy.

The resource will be responsible for managing and overseeing the maintenance activities, will manage on shore and off shore contracts, maximizing Company Targets in terms of cost, margin, and revenues, while ensuring Customer satisfaction. In this role, you will be a representative of the Company and act on behalf of the Military Consortium in liaising with the Customer for any service issues.

The resource will be located in the customer premises in Kuwait for an extended period (2-3 years), then return to Italy and will be able to continue his professional career within the Corporate Group, at the sites in Italy.

Responsibilities

Manage the on site team at all levels, also caring about its growth and development.

Manage and oversee the maintenance activities performed by the Company on site team.

Oversee and manage the provisions of all Technical and Logistic activities through the on site team.

Liaise and participate at operational / functional meetings with Customer.

Continuously identify opportunities for improvement and service enhancement.

Ensure compliance to relevant airworthiness regulation specifications (Technical Airworthiness Authority).

Supervise and ensure EHS compliance of the Kuwait propulsion facility and raise any maintenance requirements.

Raise and monitor any quality issues affecting Operations and implement any subsequent mitigating action related to Quality Management.

Manage all required documentation related to the deployment of the team.

Issue and control all relevant documentation within local Operations.

Support and integrate the Engine Field Service activities as necessary.

Act as Certifying Staff as necessary

Manage on shore and off shore contracts, using program management principles to achieve company targets.

Monitor and report program performance, including cost, margin, and revenues.

Utilize SAP for program management and reporting.

Requirements

Bachelor’s degree in Aerospace / Mechanical Engineering or a high school diploma with previous solid experience in maintenance activities on aircraft propulsion systems or similar engine types.

Good knowledge of service and Customer operational needs.

Capable of Technical Reporting.

Good knowledge of Health and Safety regulations and working around aircraft.

Good knowledge of contract commitments and implications on KPI’s.

Basic knowledge of availability service and balance with inventory and cost.

Excellent communication and persuasion skills at all levels.

Strong ability to influence others and lead small teams.

Good knowledge of airworthiness / flight safety regulations and compliance.

Basic understanding of Fleet Management, modelling, forecasting and reporting.

Excellent problem solving skills.

Fluent written and spoken Italian and English.

Work Visa, in accordance with local regulation, is required.

Eligible for NATO Security Clearance.

Basic knowledge of SAP

Understanding of billing concepts and program management principles including cost, margin, and revenue Desired Characteristics.

Experience in multinational / multicultural environment.

Good communication skills.

Location: Kuwait / Italy.