Luxury Guest Experience Lead – Venice

Four Seasons Hotels and Resorts; Venezia; In loco; EUR 40.000 - 60.000; Tempo pieno

Descrizione del lavoro

A leading luxury hotel company in Venice is seeking a Guest Experience Manager to deliver a personalized guest experience from pre-arrival to departure. The ideal candidate will have a minimum of 3 years in luxury hotel environments and be fluent in English and Italian. Responsibilities include managing guest services, collaborating with departments, and fostering team excellence. This full-time position offers competitive salary and benefits.

Servizi

Competitive Salary

Comprehensive benefits package

Employee discount for stays worldwide

Complimentary dry cleaning for uniforms

Complimentary employee meals

Competenze

• Minimum 3 years of luxury hotel experience in Front Desk, Guest Experience or Concierge.
• Fluency in English and Italian.
• Experience in Concierge is highly preferred.
• Minimum 1 year managing a team.
• Must have experience in Opera.

Mansioni

• Lead and manage the full guest experience, ensuring personalized service.
• Send pre-arrival communications and oversee VIP preparations.
• Collaborate with all departments to deliver a seamless experience.
• Engage with guests, gathering feedback and resolving issues.
• Promote hotel amenities and experiences to enhance guest satisfaction.

Conoscenze

Leadership

Communication

Problem-solving

Interpersonal Abilities

Organizational Skills

Active Listening

Strumenti

Opera

Descrizione del lavoro

A leading luxury hotel company in Venice is seeking a Guest Experience Manager to deliver a personalized guest experience from pre-arrival to departure. The ideal candidate will have a minimum of 3 years in luxury hotel environments and be fluent in English and Italian. Responsibilities include managing guest services, collaborating with departments, and fostering team excellence. This full-time position offers competitive salary and benefits.