Luxury Guest Experience Designer – Stage

InterContinental Hotels Group; Roma; In loco; EUR 30.000 - 50.000; Tempo pieno

Descrizione del lavoro

A leading hospitality company in Rome seeks a GEM (Guest Experience Maker) Stage participant to enhance guest experiences. You will be responsible for managing guest arrivals, recommending activities, and ensuring a high standard of service. Ideal candidates have a hospitality background, excellent communication skills, and a fluency in Italian and English. This role promotes sustainable and exceptional guest experiences while operating within hotel standards, making it perfect for someone eager to develop their skills in a luxury environment.

Competenze

• Experience in luxury hotels with proven results.
• Eligible to work in Italy (Only EU work permit).
• Knowledge of guest-related functions.

Mansioni

• Check and prepare guest profiles prior to arrival.
• Coordinate guest transfers and offer welcome amenities.
• Upsell resort, spa, and restaurant facilities.

Conoscenze

Guest service expertise

Communication skills

Technical skills (MS Office)

Fluent in Italian

Basic English

Formazione

High school diploma or equivalent

Hospitality diploma/degree

Strumenti

POS systems

PMS systems

CRM platforms

Descrizione del lavoro

A leading hospitality company in Rome seeks a GEM (Guest Experience Maker) Stage participant to enhance guest experiences. You will be responsible for managing guest arrivals, recommending activities, and ensuring a high standard of service. Ideal candidates have a hospitality background, excellent communication skills, and a fluency in Italian and English. This role promotes sustainable and exceptional guest experiences while operating within hotel standards, making it perfect for someone eager to develop their skills in a luxury environment.