Luxury Front Desk Concierge - Unforgettable Guest Experience

Marriott Hotels Resorts; Venezia; In loco; EUR 25.000 - 35.000; Tempo pieno

Descrizione del lavoro

A luxury hotel chain located in Venice is currently seeking a Guest Experience Expert - Front Desk Agent. This position involves processing guest check-ins and check-outs, addressing guest inquiries, and coordinating with the housekeeping team. Ideal candidates are fluent in both English and Italian, have luxury hotel experience, and possess strong interpersonal skills. This full-time position offers various career development opportunities within the organization.

Servizi

Professional career progression

Learning and development opportunities

Discounts on hotel services

Charity events and wellbeing activities

Canteen service

Uniform - Laundry service

Competenze

• You must possess the legal right to work in Italy.
• Previous Front Office experience in luxury Hotels required.
• The ability to stand, sit or walk for extended periods.

Mansioni

• Process guest check-ins and assignments.
• Coordinate with Housekeeping for room readiness.
• Answer and process guest calls or concerns.
• Process check-outs and resolve disputed charges.
• Confirm reservations and cancellations.

Conoscenze

Fluent in English and Italian

Great storytelling skills

Flexibility problem-solving skills

Warm people-oriented demeanor

Positive outlook

Multi-tasking ability

Strumenti

Opera

Descrizione del lavoro

A luxury hotel chain located in Venice is currently seeking a Guest Experience Expert - Front Desk Agent. This position involves processing guest check-ins and check-outs, addressing guest inquiries, and coordinating with the housekeeping team. Ideal candidates are fluent in both English and Italian, have luxury hotel experience, and possess strong interpersonal skills. This full-time position offers various career development opportunities within the organization.