Luxury Destination Experiences Specialist

Explora Journeys; Napoli; In loco; EUR 50.000 - 70.000; Tempo pieno

Descrizione del lavoro

A luxury cruise line is seeking a Destination Experiences Specialist to support the Destination Team in Naples, focusing on allocation management and guest satisfaction. This role involves handling tour allocations, monitoring sales, processing special requests, and ensuring smooth operations through system updates. Proficiency in Microsoft Excel and excellent communication skills in English are required. Join us to redefine luxury ocean travel and enhance guest experiences.

Competenze

• Strong knowledge of Windows OS and proficiency in Microsoft Excel.
• Experience in handling guest requests and managing multiple systems.
• Background in Shore Excursions or concierge services is preferred.

Mansioni

• Manage tour allocations and monitor prepaid sales.
• Process wheelchair and special guest requests.
• Handle post-journey complaints and ensure guest satisfaction.

Conoscenze

Proficiency in Microsoft Excel

Strong knowledge of Windows OS

Excellent communication skills in English

Organizational skills

Problem-solving skills

Strumenti

Salesforce

Salsify

Descrizione del lavoro

A luxury cruise line is seeking a Destination Experiences Specialist to support the Destination Team in Naples, focusing on allocation management and guest satisfaction. This role involves handling tour allocations, monitoring sales, processing special requests, and ensuring smooth operations through system updates. Proficiency in Microsoft Excel and excellent communication skills in English are required. Join us to redefine luxury ocean travel and enhance guest experiences.