Lisbon On-Site E-Commerce Seller Support Specialist

Concentrix Portugal; Italia; In loco; EUR 25.000 - 35.000; Tempo pieno

Descrizione del lavoro

A leading global technology and services company is seeking a Seller Support Specialist in Lisbon, Portugal. You will support various social media areas, resolve customer issues, and enhance service experiences. Ideal candidates are fluent in Italian and English, have a college degree, and bring at least 1 year of customer service experience. This full-time role offers competitive salary, career advancement opportunities, and specialized training programs.

Servizi

Competitive salary

Bring-a-friend bonus

Full paid training

Career development programs

Specialized courses and language classes

Competenze

• Minimum 1 year of experience in customer service or support.
• At least 1 year experience in telesales, account management, or customer success roles.
• Experience working with call center (voice and non-voice) and service industry.

Mansioni

• Investigate and resolve issues reported by customers.
• Review reported issues within agreed turnaround times.
• Drive overall Customer Satisfaction metrics.

Conoscenze

Fluent Italian (C1)

Fluent English (B2)

Understanding of e-commerce

Social media products usage

Ability to work independently and in a team

Formazione

College degree or equivalent diploma

Descrizione del lavoro

A leading global technology and services company is seeking a Seller Support Specialist in Lisbon, Portugal. You will support various social media areas, resolve customer issues, and enhance service experiences. Ideal candidates are fluent in Italian and English, have a college degree, and bring at least 1 year of customer service experience. This full-time role offers competitive salary, career advancement opportunities, and specialized training programs.