Learning Designer and Facilitator

Western Union; Roma; Ibrido; EUR 10.000 - 30.000; Tempo pieno

Descrizione del lavoro

A global payments company is seeking a Learning Designer and Facilitator to support the Talent Development team. The role involves designing and facilitating training sessions for employees ranging from entry-level to executives. Key responsibilities include developing content, managing training dynamics, and utilizing various delivery methods. Candidates should possess a Bachelor's degree, 3-5 years of experience in Talent and Learning, and a deep understanding of adult learning theories. This role offers a hybrid work model, allowing flexibility in work arrangements.

Servizi

Private Health Insurance

Life & Accident Insurance

Additional days off

Free Fitness facilities

Volunteering activities

Referral program

Competenze

• Minimum 3-5 years' experience in Talent and Learning.
• Deep understanding of adult learning theories and instructional design models.
• Strong organizational skills and the ability to manage multiple projects.

Mansioni

• Facilitate global leadership development training for all employee levels.
• Develop content and customize it for regional needs.
• Manage training session dynamics, ensuring productivity.

Conoscenze

Facilitation

Project Management

Communication

Organization

Analytical Skills

Formazione

Bachelor's Degree or relevant work experience

Descrizione del lavoro

Learning Designer and Facilitator - Vilnius, Lithuania

Are you an experienced, and passionate facilitator who thrives in a fast‑paced, high‑performing organization? Are you ready to join a company committed to ensuring that every employee feels a sense of belonging and is treated fairly? Are you interested in joining a globally diverse organization where our unique contributions are recognized and celebrated, allowing each of us to thrive? Then join Western Union as a Learning Designer and Facilitator.

Western Union powers your pursuit

The Learning Facilitator supports the Talent Development team and will design and facilitate sessions for entry‑level employees up to C‑Suite executives. The Learning Designer and Facilitator is responsible for the facilitation of training initiatives while providing guidance and feedback for consistent delivery of company‑wide programs.

Role Responsibilities

Facilitate global leadership development training to people leaders – from supervisor to executive‑level, new leader and employee onboarding sessions, and any other learning needed within the organization based on company strategy and objectives.

Develop content and assist in customizing existing global content for regional needs.

Design content including course materials, application guides, conversation guides, assessments, etc.

Curate and customize content.

Use a variety of delivery methods to develop participants' skill sets. This includes classroom Instruction, virtual training, All Hands meetings, peer‑to‑peer coaching, and train‑the‑trainer sessions.

Perform all administrative duties including class preparation, schedule administration, and participant record maintenance.

Act as a subject matter expert (SME) to assist the Learning team with revisions to existing course content.

Facilitate coaching and feedback for leaders up through Director‑level.

Facilitate engaging learning experiences, including virtual and on‑site sessions, while coaching and developing others to become effective facilitators.

Serve as a thought leader in learning and development, offering insights and expertise to enhance broader talent initiatives and ensure alignment with the company’s strategic goals.

Tackle complex and non‑routine challenges during training sessions, drawing upon extensive experience and expertise to find innovative solutions.

Leverage your expertise to influence practices and procedures outside the department, collaborating with senior stakeholders to drive organizational change and improvement.

Use many facilitation techniques such as group discussions, role‑playing, interactive and / or experiential activities.

Manage the dynamics of a training session, including handling disruptions and keeping participants focused to maintain a productive environment.

Think on your feet and address any issues that arise during training sessions.

Understand how adults learn and apply these principles to your training methods.

Role Requirements

Minimum 3‑5 years’ experience in Talent and Learning.

Bachelor's Degree or relevant work experience.

Deep understanding of adult learning theories, instructional design models (especially ADDIE), and learning technologies.

Strong organizational skills, proficiency with HR systems and LMS, and the ability to manage multiple projects simultaneously.

Strong project management skills and ability to manage multiple priorities.

Excellent communication, collaboration, organizational and stakeholder engagement skills.

Strong analytical and problem‑solving skills.

Ability to work independently and as part of a team.

Would be even better if you had these attributes :

Coaching or consulting experience.

Certification in instructional design, facilitation, or related areas (e.g., CPLP, ATD Master Trainer).

Experience in change management or organizational development initiatives.

Ability to analyze learning needs and translate them into scalable solutions.

Ensures accuracy in program administration and data management.

Thrives in a fast‑paced, dynamic environment and can handle changing priorities.

Salary

The monthly gross base salary range is 3,283 – 5,261 EUR. This range represents the anticipated low and high end of the salary for this position. This role is also eligible to receive an annual bonus that align with individual and company performance. Actual salaries will vary and are based on factors such as a candidate’s qualifications, skills, and competencies.

Benefits

You will also have access to short‑term incentives, multiple health insurance options, accident and life insurance, and access to best‑in‑class development platforms, to name a few.

• Private Health Insurance (3 options)
• Life & Accident Insurance
• Additional days off
• Wide variety of discounts and special offers
• Free Fitness facilities
• Volunteering activities
• Referral program

Relocation Buddy support upon request.

Other Information

Western Union values in‑person collaboration, learning, and ideation whenever possible. We believe this creates value through common ways of working and supports the execution of enterprise objectives which will ultimately help us achieve our strategic goals. By connecting face‑to‑face, we are better able to learn from our peers, problem‑solve together, and innovate.

Our Hybrid Work Model categorizes each role into one of three categories. Western Union has determined the category of this role to be Hybrid. This is defined as a flexible working arrangement that enables employees to divide their time between working from home and working from an office location. The expectation is to work from the office a minimum of three days a week.