Land Experience Expert

Costa Crociere; Genova; In loco; EUR 30.000 - 45.000; Tempo pieno

Descrizione del lavoro

A leading cruise company in Genova is seeking a Land Experience Expert to oversee shore operations. Your role will involve preparing materials, coordinating logistics, and enhancing guest experiences during excursions. The ideal candidate is fluent in English and two other languages, possesses strong communication and organizational skills, and has a background in the tourism sector. This full-time position offers a fixed-term contract, a vibrant work environment, and numerous benefits.

Servizi

Travel arrangements

Onboard meals and accommodation

Access to crew facilities

Competenze

• Fluency in English (B2) and at least two other languages—German, French, or Spanish (B2-C1); knowledge of Italian is an asset.
• Experience in the Tour Operator sector preferred.
• Comfortable navigating digital tools.

Mansioni

• Prepare materials and coordinate logistics for excursions.
• Support sales and enhance guest experiences.
• Monitor excursions ensuring safety and service excellence.

Conoscenze

Fluency in multiple languages

Strong communication skills

Organizational skills

Customer service

Formazione

High School Diploma or degree in Tourism or Languages

Strumenti

Microsoft Office

Digital tools

Descrizione del lavoro

Your life on board

As a Land Experience Expert, you’ll be the engine behind our shore operations. From preparing materials to coordinating logistics and supporting sales, you’ll make sure every excursion runs smoothly, turning great plans into unforgettable experiences.

Demonstrate your passion

• You set the stage for success by preparing all materials and coordinating with tour operators.
• You support daily operations with precision and positivity, ensuring smooth communication and teamwork.
• You help optimize resources and contribute to efficient, cost-conscious operations.
• You make dispatch and return moments seamless, welcoming guests with energy and care.
• You join excursions to monitor quality, solve issues, and elevate guest satisfaction.
• You assist with translations and manage special requests with attention and empathy.
• You ensure disembarkation transfers are correctly assigned and ready to go.

Getting Things Right

• You support sales across guest touchpoints, turning questions into opportunities.
• You listen actively, spotting guest needs and suggesting new ideas to enhance their experience.
• You monitor excursions to ensure safety and service excellence.
• You’re ready to assist in case of injury, always following proper procedures.
• You communicate with international stakeholders, adapting with cultural awareness and professionalism.

Safety First

• You make logistics smooth and efficient, reducing waiting times and keeping operations flowing.
• You ensure safety standards are respected throughout the excursion journey.

What makes you unique

• You thrive in dynamic environments, quickly adapting to new challenges while communicating clearly and confidently in multiple languages.
• Precision and organization are at the heart of your working style, ensuring consistent and high-quality results.
• You hold a High School Diploma or a degree in Tourism or Languages, reflecting your passion for travel and communication.
• You’re fluent in English (B2) and at least two other languages—German, French, or Spanish (B2-C1); knowledge of Italian is an asset.
• You have experience in the Tour Operator sector, you’re proficient in Microsoft Office (i.e. Excel) and comfortable navigating digital tools.
• If you have experience onboard and in direct sales environments, it’s considered a plus.

Why Costa

Welcome to a world of extraordinary adventures as a Costa crew member! We're thrilled to have you on board and are dedicated to your personal and professional growth. We've got you covered with travel arrangements, onboard meals, and accommodation. During your free time, dive into our fantastic crew facilities, like the gym, crew beach, crew bar, and internet point. Enjoy exclusive discounts and perks when on board and let your family and friends visit you.

Inclusion & Belonging

Costa is like a world within a world. Onboard and ashore, we are committed to providing equal opportunities to all, regardless of gender, ethnicity, belief, disability, sexual orientation, or any other characteristic that makes us unique. Every individual is valued and respected for who they are.

At Costa, inclusion fuels innovation and excellence and unites us in delivering unforgettable experiences to our guests and our people.

Additional info

Contract type : fixed-term, full-time

Application deadline : 20 / 12 / 2025

Time required to submit the application : approximately 3 minutes

CV Format : PDF, Word or Image format in English or Italian(max 1.5 MB)

E-mail / contact of the recruiting team : (Not for submitting applications)[e-mail]

Further information : visit our dedicated section Shipside FAQs - Costa Crociere Careers

Bring your ambitions to life.Join us and discover our ocean of possibilities!