ITSM Analyst: Incident, Change & Regulatory Compliance

Fineco Bank; Milano; In loco; EUR 30.000 - 50.000; Tempo pieno

Descrizione del lavoro

A leading European bank is seeking a Mid-Level IT Service Management Analyst in Milan to monitor and optimize IT service processes, ensuring compliance with industry regulations. The candidate should possess a degree in Science or Technology, with at least 2 years of relevant experience. Responsibilities include managing IT incidents, supporting change requests, and generating performance reports. The role requires excellent communication skills and familiarity with ITSM tools. This position offers an opportunity to enhance your career in a digital banking environment.

Competenze

• At least 2 years of experience in IT support, IT operations, or an ITSM-related role.
• Basic understanding of ITIL concepts, certification is a plus.
• Familiarity with ITSM tools and basic knowledge of IT infrastructure.

Mansioni

• Monitor and escalate IT incidents using the bank’s ITSM tool.
• Support Change Management process by reviewing change requests.
• Generate reports on incident trends and service availability.

Conoscenze

Excellent written and verbal communication skills

Ability to analyze data

Problem-solving skills

Formazione

Degree in Science / Technology disciplines or equivalent experience

Strumenti

ServiceNow

BMC Remedy

Jira Service Management

Descrizione del lavoro

A leading European bank is seeking a Mid-Level IT Service Management Analyst in Milan to monitor and optimize IT service processes, ensuring compliance with industry regulations. The candidate should possess a degree in Science or Technology, with at least 2 years of relevant experience. Responsibilities include managing IT incidents, supporting change requests, and generating performance reports. The role requires excellent communication skills and familiarity with ITSM tools. This position offers an opportunity to enhance your career in a digital banking environment.