Italian Speaking Technical Support - - Relocation to Greece

Teleperformance Greece; Italia; Remoto; EUR 24.000 - 30.000; Tempo pieno

Descrizione del lavoro

A leading customer support company is seeking a tech-savvy individual for a Technical Support role in Greece. The ideal candidate will be fluent in Italian and possess excellent communication skills in English. Responsibilities include troubleshooting technical issues and maintaining customer satisfaction. The position offers relocation support and a competitive salary with additional benefits, as well as opportunities for professional growth.

Servizi

Competitive monthly salary + 2 extra salaries per year

Health care benefits

Complete relocation support

Free online Greek language courses

Professional growth opportunities

Competenze

• Fluency in Italian is required.
• Must have strong communication skills in English.
• Experience as help-desk or system admin is an advantage.

Mansioni

• Troubleshoot technical issues using problem-solving skills.
• Maintain high customer satisfaction while representing a major brand.
• Log cases on internal systems and get updated with client’s products.

Conoscenze

Fluency in Italian

Very good communication skills in English

Problem-solving skills

Tech savviness

Team player

Multitasking

Descrizione del lavoro

Overview

Are you tech-savvy? Are you a fluent Italian speaker with great communication skills?

Available Technical Support positions await you in Greece! Teleperformance Greece connects customers with the world’s top brands for more than 30 years. With a team of 12.000+ employees, we proudly represent the leading global businesses - such as Microsoft, Canon, Netflix, Volkswagen, and Audi, providing Customer Care, Sales & Technical Support services, as well as Content Moderation for social media.

Take a step forward and enhance your career by working with us for the most well-known brands in the world.

Responsibilities

• Troubleshoot technical issues using your problem-solving skills
• Track and follow cases to ensure they closed in an efficient and timely manner
• Maintain high customer satisfaction, representing a major brand
• Provide and maintain strong, professional relationships with all partners and show empathy at all times
• Work towards reaching targets as set out by client statement of work as well as internal targets
• Ensure that key stakeholders are up to date on the resolution status of their issue, through effective written and verbal communication.
• Log the cases on internal systems, while getting up to date with client’s products & services.

Qualifications

• Fluency in Italian
• Very good communication skills in English
• Exceptional written and spoken communication skills, soft skills, as well as problem-solving skills
• Computer and mobile devices knowledge / tech savviness
• Be resourceful, able to multitask
• Thrive as a team player in a fast-paced, high-energy, change-oriented environment
• Empathy and a passion for customer service, solid team and collaboration skills, work independently with limited supervision
• Ability to adapt and flex style according to customer personality, culture, and profile
• Help-desk or system admin experience will be considered as an advantage

What we offer

• Complete support to help you ease your relocation to Greece (we cover your flight tickets expenses, hotel accommodation, support with the house searching process - all at no cost to you -)
• Competitive monthly salary + 2 extra salaries per year
• Referral Program – Bring your friends and receive great bonuses!
• Health care benefits and numerous other discounts
• Full training by certified instructors
• Professional growth & development opportunities
• Special events
• as well as
• community & social responsibility initiatives
• Free online Greek language courses
• State of the art premises, providing a great working environment with relaxing break areas
• Work for a Great Place to Work-Certified Company that fosters diversity

Moreover, this is a great opportunity to advance your career and work for a multinational company, by developing strong experience and skills, while representing one of the biggest brands worldwide. In addition, you will be a member of a company that fosters diversity, offering equal opportunities to all, regardless of gender, ethnicity, religion, culture or age.

Thinking about relocating and wondering about cost of living in Greece? Get an idea here: Greece has enviable history and culture, climate and cuisine - and yet, the cost of living is among the lowest in Europe, according to Greek authorities and the EURES network. No wonder Greece is a popular destination for tourists and expats alike. Find out more.

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